CFPB Consumer Complaint Profile
Automated Accounts Management Services
What 91 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 91
- Total complaints
- Mid-range
- 4
- Last 12 months
- 90.1%
- Timely response
- Bottom quartile
- 16
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Automated Accounts Management Services has accumulated 91 complaints, placing it #1386 by volume. On-time replies land at 90.1%, the 18th percentile for the 100+ complaint peer group.
- #1386
- of 3,843 companies by volume
- 90.1%
- on time (18th pctile)
- Debt collection
- most-complained product
- 16
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Automated Accounts Management Services vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
90.1% Among the lowest higher than 18% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 1 |
| 2015 | 3 |
| 2016 | 10 |
| 2017 | 11 |
| 2018 | 16 |
| 2019 | 13 |
| 2020 | 4 |
| 2021 | 16 |
| 2022 | 5 |
| 2023 | 4 |
| 2024 | 4 |
| 2025 | 3 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Automated Accounts Management Services
91 complaints against Automated Accounts Management Services appear in the CFPB record, including 4 from the trailing year. The 16 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Automated Accounts Management Services posts a 90.1% reply rate on forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Resolved cases drew a formal consumer-dispute rate of 17.6% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 14.3%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Automated Accounts Management Services have?
The CFPB has logged 91 complaints against Automated Accounts Management Services to date, of which 4 came in over the last 12 months.
Does Automated Accounts Management Services respond to complaints on time?
CFPB complaints against Automated Accounts Management Services draw a 90.1% timely-response rate inside the expected window.
What product generates the most complaints for Automated Accounts Management Services?
"Debt collection" draws more CFPB complaints against Automated Accounts Management Services than any other product - see the full breakdown above.
What is the most common complaint issue with Automated Accounts Management Services?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Automated Accounts Management Services; the full issue list with counts is above.
How do I file a complaint against Automated Accounts Management Services?
You can file a complaint against Automated Accounts Management Services directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Automated Accounts Management Services?
Consumers in 16 states and territories have filed complaints about Automated Accounts Management Services with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Automated Accounts Management Services: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (17.6% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.