Credit Company Rankings
Companies ranked by CFPB consumer complaint data. Rankings based on companies with 100+ complaints.
Most Complaints (All Time)
| # | Company | Total |
|---|---|---|
| 1 | Equifax, Inc. | 3,700,780 |
| 2 | Transunion Intermediate Holdings, Inc. | 3,672,638 |
| 3 | Experian Information Solutions Inc. | 3,264,523 |
| 4 | Bank of America, National Association | 174,185 |
| 5 | Wells Fargo & Company | 163,363 |
| 6 | JPMorgan Chase & Co. | 162,385 |
| 7 | Capital One Financial Corporation | 153,609 |
| 8 | Citibank, N.a. | 129,421 |
| 9 | Synchrony Financial | 75,659 |
| 10 | Block, Inc. | 63,003 |
| 11 | Resurgent Capital Services L.P. | 59,871 |
| 12 | Encore Capital Group Inc. | 55,551 |
| 13 | Portfolio Recovery Associates, LLC | 54,759 |
| 14 | American Express Company | 53,944 |
| 15 | CBC Companies, Inc. | 53,399 |
| 16 | LexisNexis | 47,321 |
| 17 | U.S. Bancorp | 46,313 |
| 18 | Navy Federal Credit Union | 44,325 |
| 19 | Discover Bank | 44,204 |
| 20 | Navient Solutions, LLC. | 43,468 |
| 21 | Bread Financial Holdings, Inc. | 43,446 |
| 22 | CL Holdings LLC | 37,643 |
| 23 | Ocwen Financial Corporation | 37,127 |
| 24 | Paypal Holdings, Inc | 35,402 |
| 25 | TD Bank Us Holding Company | 34,362 |
Most Complaints (Last 12 Months)
| # | Company | Last 12 Months |
|---|---|---|
| 1 | Transunion Intermediate Holdings, Inc. | 1,768,188 |
| 2 | Equifax, Inc. | 1,759,022 |
| 3 | Experian Information Solutions Inc. | 1,480,444 |
| 4 | CBC Companies, Inc. | 34,615 |
| 5 | Capital One Financial Corporation | 28,712 |
| 6 | JPMorgan Chase & Co. | 23,946 |
| 7 | Resurgent Capital Services L.P. | 23,192 |
| 8 | LexisNexis | 22,533 |
| 9 | Wells Fargo & Company | 19,933 |
| 10 | Citibank, N.a. | 19,901 |
| 11 | Bank of America, National Association | 19,726 |
| 12 | Encore Capital Group Inc. | 19,059 |
| 13 | CL Holdings LLC | 18,934 |
| 14 | Portfolio Recovery Associates, LLC | 17,579 |
| 15 | Block, Inc. | 14,943 |
| 16 | Synchrony Financial | 14,395 |
| 17 | American Express Company | 10,403 |
| 18 | Navy Federal Credit Union | 9,727 |
| 19 | Chime Financial Inc | 9,537 |
| 20 | Bread Financial Holdings, Inc. | 9,492 |
| 21 | CCS Financial Services, Inc. | 9,466 |
| 22 | Mohela | 9,185 |
| 23 | Paypal Holdings, Inc | 8,456 |
| 24 | Discover Bank | 7,936 |
| 25 | Nelnet, Inc. | 7,093 |
Highest Dispute Rates
Companies where consumers most frequently disputed the company response.
| # | Company | Dispute Rate |
|---|---|---|
| 1 | Contemporary Information Corp | 100% |
| 2 | Kingston Data & Credit International Inc. | 100% |
| 3 | Scottrade Bank | 74.2% |
| 4 | Mutual Management Services LLC | 70% |
| 5 | Climb Credit Inc. | 66.7% |
| 6 | Express Collections, Inc. | 62.5% |
| 7 | Auto Now Financial Services, Inc., Phoenix, AZ Branch | 60% |
| 8 | Equity Loans LLC | 60% |
| 9 | Better Mortgage, Inc. | 50% |
| 10 | Advantage Credit, Inc. | 50% |
| 11 | Tenaglia & Hunt, PA | 50% |
| 12 | Green & Sons Agency, Inc. | 50% |
| 13 | Paramount Capital Group, Inc. | 50% |
| 14 | TSC Accounts Receivable Solutions | 50% |
| 15 | Smith Debnam Narron Drake Saintsing & Myers LLP | 50% |
| 16 | Augusta Collection Agency, Inc. | 50% |
| 17 | Hayt Hayt & Landau, P.L. (FL) | 48.1% |
| 18 | Automotive Credit Corporation | 47.4% |
| 19 | Rent Recovery Solutions | 46.9% |
| 20 | Knight Adjustment Bureau | 46.9% |
| 21 | United Resource Systems, Inc | 46.3% |
| 22 | Mr. Cooper Group Inc. | 46.2% |
| 23 | CrossCheck, Inc. | 45.5% |
| 24 | Kohn Law Firm S.C. | 45.5% |
| 25 | Southern Management Systems Inc. | 44.2% |
Best Timely Response Rates
Companies with the highest rate of timely responses to consumer complaints.
| # | Company | Timely Rate |
|---|---|---|
| 1 | Equifax, Inc. | 100% |
| 2 | Transunion Intermediate Holdings, Inc. | 100% |
| 3 | Experian Information Solutions Inc. | 100% |
| 4 | Resurgent Capital Services L.P. | 100% |
| 5 | CBC Companies, Inc. | 100% |
| 6 | Navy Federal Credit Union | 100% |
| 7 | Discover Bank | 100% |
| 8 | Navient Solutions, LLC. | 100% |
| 9 | Bread Financial Holdings, Inc. | 100% |
| 10 | CL Holdings LLC | 100% |
| 11 | TD Bank Us Holding Company | 100% |
| 12 | Early Warning Services, LLC | 100% |
| 13 | Ally Financial Inc. | 100% |
| 14 | Barclays Bank Delaware | 100% |
| 15 | Citizens Financial Group, Inc. | 100% |
| 16 | Maximus Federal Services, Inc. | 100% |
| 17 | OneMain Finance Corporation | 100% |
| 18 | Toyota Motor Credit Corporation | 100% |
| 19 | Radius Global Solutions LLC | 100% |
| 20 | Cavalry Investments, LLC | 100% |
| 21 | Kikoff Inc. | 100% |
| 22 | Bbva Financial Corporation | 100% |
| 23 | Afni Inc. | 100% |
| 24 | Flagstar Bank, N.A. | 100% |
| 25 | The CBE Group, Inc. | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
How PlainCredit Rankings Are Compiled
Our rankings are computed directly from the upstream dataset — not editorially curated and not influenced by advertisers. Each ranking surfaces a clear, reproducible metric (for example, count of records per jurisdiction, share of records within a category, or rate per capita), and the underlying numbers are visible on the associated record pages so you can verify them. We recompute rankings whenever the upstream data refreshes, and we publish the refresh cadence on the methodology page.
What Rankings Mean (and What They Do Not)
A ranking is a useful lens — it tells you where to start looking — but it is not a judgment about quality, safety, or reputation. Being at the top of a count-based ranking typically reflects scale: more records in a jurisdiction, more entities in a category. It does not mean "better" or "worse." Whenever a ranking could be misread as a quality claim, we include an explanatory note on the page. When a ranking is rate-based (per capita, per thousand, share), we describe the denominator so you can sanity-check whether the normalization fits your question.
Why We Publish These Rankings
Rankings make large public datasets navigable. Most visitors arrive with a question ("Which jurisdiction has the most records?" or "Where is this category concentrated?") and benefit from seeing a ranked list with direct links to the full records. Publishing ranked views of public data is a long-established practice in civic journalism; we are careful to surface the raw numbers, link to the official source, and avoid editorial spin. If a ranking ever implies a value judgment not supported by the data, please email us at the address on the contact page and we will review the wording.
Methodology, Sources, and Corrections
Every ranking is derived from the source dataset linked on the methodology page. We do not blend proprietary signals; we do not substitute editor opinion for data. If you believe a ranking is miscomputed or that a record is misclassified, please contact us with the specific record ID and the expected correction, and we will investigate within the next refresh cycle. Corrections that affect the published ranking are rolled forward immediately; minor formatting fixes go out with the next scheduled refresh.