Credit Company Rankings

Companies ranked by CFPB consumer complaint data. Rankings based on companies with 100+ complaints.

Most Complaints (All Time)

# Company Total
1 Equifax, Inc. 3,700,780
2 Transunion Intermediate Holdings, Inc. 3,672,638
3 Experian Information Solutions Inc. 3,264,523
4 Bank of America, National Association 174,185
5 Wells Fargo & Company 163,363
6 JPMorgan Chase & Co. 162,385
7 Capital One Financial Corporation 153,609
8 Citibank, N.a. 129,421
9 Synchrony Financial 75,659
10 Block, Inc. 63,003
11 Resurgent Capital Services L.P. 59,871
12 Encore Capital Group Inc. 55,551
13 Portfolio Recovery Associates, LLC 54,759
14 American Express Company 53,944
15 CBC Companies, Inc. 53,399
16 LexisNexis 47,321
17 U.S. Bancorp 46,313
18 Navy Federal Credit Union 44,325
19 Discover Bank 44,204
20 Navient Solutions, LLC. 43,468
21 Bread Financial Holdings, Inc. 43,446
22 CL Holdings LLC 37,643
23 Ocwen Financial Corporation 37,127
24 Paypal Holdings, Inc 35,402
25 TD Bank Us Holding Company 34,362

Most Complaints (Last 12 Months)

# Company Last 12 Months
1 Transunion Intermediate Holdings, Inc. 1,768,188
2 Equifax, Inc. 1,759,022
3 Experian Information Solutions Inc. 1,480,444
4 CBC Companies, Inc. 34,615
5 Capital One Financial Corporation 28,712
6 JPMorgan Chase & Co. 23,946
7 Resurgent Capital Services L.P. 23,192
8 LexisNexis 22,533
9 Wells Fargo & Company 19,933
10 Citibank, N.a. 19,901
11 Bank of America, National Association 19,726
12 Encore Capital Group Inc. 19,059
13 CL Holdings LLC 18,934
14 Portfolio Recovery Associates, LLC 17,579
15 Block, Inc. 14,943
16 Synchrony Financial 14,395
17 American Express Company 10,403
18 Navy Federal Credit Union 9,727
19 Chime Financial Inc 9,537
20 Bread Financial Holdings, Inc. 9,492
21 CCS Financial Services, Inc. 9,466
22 Mohela 9,185
23 Paypal Holdings, Inc 8,456
24 Discover Bank 7,936
25 Nelnet, Inc. 7,093

Highest Dispute Rates

Companies where consumers most frequently disputed the company response.

Best Timely Response Rates

Companies with the highest rate of timely responses to consumer complaints.

# Company Timely Rate
1 Equifax, Inc. 100%
2 Transunion Intermediate Holdings, Inc. 100%
3 Experian Information Solutions Inc. 100%
4 Resurgent Capital Services L.P. 100%
5 CBC Companies, Inc. 100%
6 Navy Federal Credit Union 100%
7 Discover Bank 100%
8 Navient Solutions, LLC. 100%
9 Bread Financial Holdings, Inc. 100%
10 CL Holdings LLC 100%
11 TD Bank Us Holding Company 100%
12 Early Warning Services, LLC 100%
13 Ally Financial Inc. 100%
14 Barclays Bank Delaware 100%
15 Citizens Financial Group, Inc. 100%
16 Maximus Federal Services, Inc. 100%
17 OneMain Finance Corporation 100%
18 Toyota Motor Credit Corporation 100%
19 Radius Global Solutions LLC 100%
20 Cavalry Investments, LLC 100%
21 Kikoff Inc. 100%
22 Bbva Financial Corporation 100%
23 Afni Inc. 100%
24 Flagstar Bank, N.A. 100%
25 The CBE Group, Inc. 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

How PlainCredit Rankings Are Compiled

Our rankings are computed directly from the upstream dataset — not editorially curated and not influenced by advertisers. Each ranking surfaces a clear, reproducible metric (for example, count of records per jurisdiction, share of records within a category, or rate per capita), and the underlying numbers are visible on the associated record pages so you can verify them. We recompute rankings whenever the upstream data refreshes, and we publish the refresh cadence on the methodology page.

What Rankings Mean (and What They Do Not)

A ranking is a useful lens — it tells you where to start looking — but it is not a judgment about quality, safety, or reputation. Being at the top of a count-based ranking typically reflects scale: more records in a jurisdiction, more entities in a category. It does not mean "better" or "worse." Whenever a ranking could be misread as a quality claim, we include an explanatory note on the page. When a ranking is rate-based (per capita, per thousand, share), we describe the denominator so you can sanity-check whether the normalization fits your question.

Why We Publish These Rankings

Rankings make large public datasets navigable. Most visitors arrive with a question ("Which jurisdiction has the most records?" or "Where is this category concentrated?") and benefit from seeing a ranked list with direct links to the full records. Publishing ranked views of public data is a long-established practice in civic journalism; we are careful to surface the raw numbers, link to the official source, and avoid editorial spin. If a ranking ever implies a value judgment not supported by the data, please email us at the address on the contact page and we will review the wording.

Methodology, Sources, and Corrections

Every ranking is derived from the source dataset linked on the methodology page. We do not blend proprietary signals; we do not substitute editor opinion for data. If you believe a ranking is miscomputed or that a record is misclassified, please contact us with the specific record ID and the expected correction, and we will investigate within the next refresh cycle. Corrections that affect the published ranking are rolled forward immediately; minor formatting fixes go out with the next scheduled refresh.