CFPB Consumer Complaint Profile
Island Finance Puerto Rico
Consumers have filed 53 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 53
- Total complaints
- Mid-range
- 8
- Last 12 months
- 98.1%
- Timely response
- Below median
- 6
- States affected
The verdict
Island Finance Puerto Rico ranks #1775 of 3,843 financial companies by CFPB complaint volume, with 53 complaints on record. Its on-time response rate is 98.1%, the 48th percentile among companies with 100+ complaints.
- #1775
- of 3,843 companies by volume
- 98.1%
- on time (48th pctile)
- Credit reporting, cr…
- most-complained product
- 6
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Island Finance Puerto Rico vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.1% Around the middle higher than 48% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 4 |
| 2019 | 7 |
| 2020 | 4 |
| 2021 | 3 |
| 2022 | 10 |
| 2023 | 8 |
| 2024 | 8 |
| 2025 | 7 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Island Finance Puerto Rico
Island Finance Puerto Rico carries 53 complaints in the CFPB's database, 8 of them filed within the past 12 months. Consumers spanning 6 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Credit reporting, credit repair services, or other personal consumer reports," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Improper use of your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Island Finance Puerto Rico draw a 98.1% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Island Finance Puerto Rico have?
Island Finance Puerto Rico has 53 total consumer complaints filed with the CFPB, with 8 filed in the last 12 months.
Does Island Finance Puerto Rico respond to complaints on time?
Island Finance Puerto Rico's CFPB timely-response rate is 98.1%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Island Finance Puerto Rico?
Among all products tied to Island Finance Puerto Rico, "Credit reporting, credit repair services, or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Island Finance Puerto Rico?
"Improper use of your report" is the single most frequently cited issue in complaints against Island Finance Puerto Rico - see all issues and counts above.
How do I file a complaint against Island Finance Puerto Rico?
You can file a complaint against Island Finance Puerto Rico directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Island Finance Puerto Rico?
Island Finance Puerto Rico has drawn CFPB complaints from 6 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Credit reporting, credit repair services, or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Island Finance Puerto Rico have?
Island Finance Puerto Rico has 53 total consumer complaints filed with the CFPB, with 8 filed in the last 12 months.
Does Island Finance Puerto Rico respond to complaints on time?
Island Finance Puerto Rico's CFPB timely-response rate is 98.1%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Island Finance Puerto Rico?
Among all products tied to Island Finance Puerto Rico, "Credit reporting, credit repair services, or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Island Finance Puerto Rico?
"Improper use of your report" is the single most frequently cited issue in complaints against Island Finance Puerto Rico - see all issues and counts above.
How do I file a complaint against Island Finance Puerto Rico?
You can file a complaint against Island Finance Puerto Rico directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Island Finance Puerto Rico?
Island Finance Puerto Rico has drawn CFPB complaints from 6 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.