CFPB Consumer Complaint Profile
NAM National Arbitration and Mediation
Consumers have filed 91 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 91
- Total complaints
- Mid-range
- 5
- Last 12 months
- 7.7%
- Timely response
- Bottom decile
- 36
- States affected
The verdict
91 CFPB complaints put NAM National Arbitration and Mediation at #1386 out of 3,843 financial companies ranked by complaint volume. It posts a 7.7% on-time response rate, the 1st percentile among companies with 100+ complaints.
- #1386
- of 3,843 companies by volume
- 7.7%
- on time (1st pctile)
- Debt collection
- most-complained product
- 36
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
NAM National Arbitration and Mediation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
7.7% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 8 |
| 2016 | 25 |
| 2017 | 14 |
| 2018 | 20 |
| 2019 | 11 |
| 2020 | 3 |
| 2021 | 3 |
| 2024 | 2 |
| 2025 | 3 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for NAM National Arbitration and Mediation
The CFPB Consumer Complaint Database has logged 91 complaints against NAM National Arbitration and Mediation overall, with 5 of those filed in the trailing 12 months. Reports have come from consumers in 36 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Took or threatened to take negative or legal action" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, NAM National Arbitration and Mediation posts a 7.7% reply rate on forwarded complaints. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. The company's response carried a 2.9% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does NAM National Arbitration and Mediation have?
91 complaints have been filed against NAM National Arbitration and Mediation with the CFPB overall - 5 of them in the past year.
Does NAM National Arbitration and Mediation respond to complaints on time?
CFPB complaints against NAM National Arbitration and Mediation draw a 7.7% timely-response rate inside the expected window. This is below the typical industry benchmark of 95%.
What product generates the most complaints for NAM National Arbitration and Mediation?
The most complained-about product for NAM National Arbitration and Mediation is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with NAM National Arbitration and Mediation?
"Took or threatened to take negative or legal action" is the single most frequently cited issue in complaints against NAM National Arbitration and Mediation - see all issues and counts above.
How do I file a complaint against NAM National Arbitration and Mediation?
You can file a complaint against NAM National Arbitration and Mediation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about NAM National Arbitration and Mediation?
The CFPB has recorded complaints against NAM National Arbitration and Mediation from 36 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for NAM National Arbitration and Mediation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (2.9% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does NAM National Arbitration and Mediation have?
91 complaints have been filed against NAM National Arbitration and Mediation with the CFPB overall - 5 of them in the past year.
Does NAM National Arbitration and Mediation respond to complaints on time?
CFPB complaints against NAM National Arbitration and Mediation draw a 7.7% timely-response rate inside the expected window. This is below the typical industry benchmark of 95%.
What product generates the most complaints for NAM National Arbitration and Mediation?
The most complained-about product for NAM National Arbitration and Mediation is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with NAM National Arbitration and Mediation?
"Took or threatened to take negative or legal action" is the single most frequently cited issue in complaints against NAM National Arbitration and Mediation - see all issues and counts above.
How do I file a complaint against NAM National Arbitration and Mediation?
You can file a complaint against NAM National Arbitration and Mediation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about NAM National Arbitration and Mediation?
The CFPB has recorded complaints against NAM National Arbitration and Mediation from 36 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.