CFPB Consumer Complaint Profile
U.S. Bank National Association - San Francisco Main Branch
Behind the 909 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 909
- Total complaints
- Among the highest
- 0
- Last 12 months
- 99.2%
- Timely response
- Above median
- 27
- States affected
The verdict
U.S. Bank National Association - San Francisco Main Branch ranks #346 of 3,843 financial companies by CFPB complaint volume, with 909 complaints on record. It posts a 99.2% on-time response rate, the 64th percentile among companies with 100+ complaints.
- #346
- of 3,843 companies by volume
- 99.2%
- on time (64th pctile)
- Bank account or serv…
- most-complained product
- 27
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
U.S. Bank National Association - San Francisco Main Branch vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.2% Higher than most higher than 64% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2019 to 2020 complete years
- Annual CFPB complaint volume moved from 129 in 2019 to 20 in 2020 (2019 → 2020).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 3 |
| 2012 | 104 |
| 2013 | 113 |
| 2014 | 85 |
| 2015 | 78 |
| 2016 | 123 |
| 2017 | 114 |
| 2018 | 140 |
| 2019 | 129 |
| 2020 | 20 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for U.S. Bank National Association - San Francisco Main Branch
909 complaints against U.S. Bank National Association - San Francisco Main Branch appear in the CFPB record, including 0 from the trailing year. The 27 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Bank account or service," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Account opening, closing, or management" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against U.S. Bank National Association - San Francisco Main Branch draw a 99.2% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 20.3% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 30.6% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does U.S. Bank National Association - San Francisco Main Branch have?
U.S. Bank National Association - San Francisco Main Branch has 909 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does U.S. Bank National Association - San Francisco Main Branch respond to complaints on time?
U.S. Bank National Association - San Francisco Main Branch has a 99.2% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for U.S. Bank National Association - San Francisco Main Branch?
Among all products tied to U.S. Bank National Association - San Francisco Main Branch, "Bank account or service" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with U.S. Bank National Association - San Francisco Main Branch?
The most common issue reported by consumers about U.S. Bank National Association - San Francisco Main Branch is "Account opening, closing, or management." All complaint issues are listed above with their counts.
How do I file a complaint against U.S. Bank National Association - San Francisco Main Branch?
You can file a complaint against U.S. Bank National Association - San Francisco Main Branch directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about U.S. Bank National Association - San Francisco Main Branch?
The CFPB has recorded complaints against U.S. Bank National Association - San Francisco Main Branch from 27 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for U.S. Bank National Association - San Francisco Main Branch: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (20.3% here).
Also handles Bank account or service
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.