Phoenix Financial Services LLC
Open-data reference.
Debt Collector, CFPB Complaint Profile Specializes in: Medical debt
CFPB collection forwarding receipt
Forwarded record DC-PHOENIX-FINANCIAL- Phoenix Financial Services LLC
2,465 DC complaints · rank #44/656 · 98.2% timely
- DC 2,465
- RANK #44/656
- TIMELY 98.2%
- RELIEF 4.4%
- DISPUTE 20.1%
- STATES 51
- ISSUE Attempts to collect debt no…
- RESP Closed with explanation
- PHOTO Credit Control, LLC
Volume peers
Photo peer: Credit Control, LLC (2,452)
Phoenix Financial Services LLC's 2,465 debt-collection complaints sit next to Credit Control, LLC (2,452) on the volume neighbourhood; peer NAMES stay, and the receipt VALUES are this collector's. Full complaint profile for Phoenix Financial Services… →
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 8 |
| 2015 | 33 |
| 2016 | 79 |
| 2017 | 224 |
| 2018 | 271 |
| 2019 | 353 |
| 2020 | 486 |
| 2021 | 701 |
| 2022 | 240 |
| 2023 | 362 |
| 2024 | 149 |
| 2025 | 7 |
Complaints by State (Top 15)
What the CFPB Record Shows for Phoenix Financial Services LLC
PlainCredit places Phoenix Financial Services LLC at #44 of 656 debt collectors by CFPB debt-collection complaint volume (93rd percentile), matching the Collectors directory ranking. The CFPB has logged 2,465 debt-collection complaints against Phoenix Financial Services LLC, 84.6% of the 2,913 complaints filed against this entity overall. Consumers in 51 states and territories have filed reports, putting this collection operation in nationwide territory by complaint volume. The most common debt type behind these complaints is "Medical debt," which is the category consumers most often describe when they file a CFPB report about this collector. The specific issue named most is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction with this collector.
The company's timely response rate is 98.2%, meaning that share of CFPB-forwarded complaints received a reply within the 15-day window the Bureau expects. That is at or above benchmark levels, pointing to an intake process working as intended. Of resolved cases, 4.4% closed with monetary or non-monetary relief to the consumer, which is a notably low relief ratio and worth weighing against the disputed-response percentage. In 20.1% of resolved cases, the consumer formally disputed the response - a rough measure of how often the first resolution missed the mark.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Full complaint profile for Phoenix Financial Services LLC → · All debt collectors →
Nationwide collectors with similar complaint volume or dispute rates
Two CFPB peer sets for Phoenix Financial Services LLC: nearest debt collectors by debt-collection complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the volume strip on the forwarding receipt above.
Similar complaint volume
Nearest collectors by debt-collection complaint count (2,465 here).
Similar dispute rates
Nearest collectors by share of complaints marked disputed (20.1% here).
Frequently asked questions
How many CFPB debt-collection complaints does Phoenix Financial Services LLC have?
Phoenix Financial Services LLC has 2,465 debt-collection complaints in the CFPB Consumer Complaint Database, ranking #44 of 656 collectors by that volume.
Does Phoenix Financial Services LLC respond to CFPB complaints on time?
CFPB complaints against Phoenix Financial Services LLC show a 98.2% timely-response rate.
What issue do consumers cite most about Phoenix Financial Services LLC?
"Attempts to collect debt not owed" is the leading issue tag on Phoenix Financial Services LLC's CFPB complaint record.
How should I read Phoenix Financial Services LLC's CFPB complaint record?
These figures summarize what consumers filed with the CFPB about Phoenix Financial Services LLC. They are educational, not advice - see the debt-collection rights and CFPB filing guides for next steps on a live dispute.
Related guides: Debt collection rights · How to file a CFPB complaint · Reading CFPB complaint data
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.