Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
A federal complaint-record lookup, not a rating from us.
Debt Collector, CFPB Complaint Profile Specializes in: Rental debt
CFPB collection forwarding receipt
Forwarded record DC-ROWLAND-AVENUE-MAN Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
5,611 DC complaints · rank #18/656 · 99.6% timely
- DC 5,611
- RANK #18/656
- TIMELY 99.6%
- RELIEF 9.3%
- DISPUTE n/a
- STATES 53
- ISSUE Attempts to collect debt no…
- RESP Closed with explanation
- PHOTO Radius Global Solutions LLC
Volume peers
Photo peer: Radius Global Solutions LLC (5,834)
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis's 5,611 debt-collection complaints sit next to Radius Global Solutions LLC (5,834) on the volume neighbourhood; peer NAMES stay, and the receipt VALUES are this collector's. Full complaint profile for Rowland Avenue Management,… →
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 27 |
| 2020 | 75 |
| 2021 | 101 |
| 2022 | 345 |
| 2023 | 706 |
| 2024 | 2,091 |
| 2025 | 2,951 |
| 2026 | 594 |
Complaints by State (Top 15)
What the CFPB Record Shows for Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
PlainCredit places Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis at #18 of 656 debt collectors by CFPB debt-collection complaint volume (97th percentile), matching the Collectors directory ranking. Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis has 5,611 debt-collection complaints on file with the CFPB, which represents 81.4% of the 6,890 total complaints the Bureau has received about this entity. Reports have originated from consumers in 53 states and territories, making this a nationwide collection operation as measured by complaint volume. "Rental debt" is the debt type named most often in complaints against this collector, the category consumers reach for most when filing a CFPB report. The single most-cited specific issue is "Attempts to collect debt not owed" - a useful starting point for understanding where the friction between this collector and consumers most frequently occurs.
The company's timely response rate is 99.6%, meaning that share of CFPB-forwarded complaints received a reply within the 15-day window the Bureau expects. That is at or above benchmark levels, pointing to an intake process working as intended. Of resolved cases, 9.3% closed with monetary or non-monetary relief to the consumer, which is a notably low relief ratio and worth weighing against the disputed-response percentage.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Full complaint profile for Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis → · All debt collectors →
Nationwide collectors with similar complaint volume or dispute rates
Two CFPB peer sets for Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis: nearest debt collectors by debt-collection complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the volume strip on the forwarding receipt above.
Similar complaint volume
Nearest collectors by debt-collection complaint count (5,611 here).
Frequently asked questions
How many CFPB debt-collection complaints does Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis have?
5,611 debt-collection complaints name Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis in this CFPB extract - corpus rank #18/656.
Does Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis respond to CFPB complaints on time?
The timely-response rate for Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis in this extract is 99.6%.
What issue do consumers cite most about Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis?
The most-cited issue in complaints about Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis is "Attempts to collect debt not owed."
How should I read Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis's CFPB complaint record?
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis's profile is a CFPB data extract for research. For rights and filing mechanics, use the debt-collection rights and how-to-file-CFPB-complaint guides on this site.
Related guides: Debt collection rights · How to file a CFPB complaint · Reading CFPB complaint data
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.