CFPB Consumer Complaint Profile
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
Behind the 6,890 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 6,890
- Total complaints
- Among the highest
- 2,804
- Last 12 months
- 99.6%
- Timely response
- Top decile
- 53
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis sits at #85, with 6,890 complaints logged. Its on-time response rate is 99.6%, the 74th percentile among companies with 100+ complaints.
- #85
- of 3,843 companies by volume
- 99.6%
- on time (74th pctile)
- Debt collection
- most-complained product
- 53
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.6% Higher than most higher than 74% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 2,091 in 2024 to 2,951 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 27 |
| 2020 | 75 |
| 2021 | 101 |
| 2022 | 345 |
| 2023 | 706 |
| 2024 | 2,091 |
| 2025 | 2,951 |
| 2026year in progress | 594 |
Complaints by State (Top 15)
Company Responses
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis Complaint Concentration Profile
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis is a high-volume CFPB cohort (6,890 complaints) - enough filings to measure how concentrated the product and issue mix is, not just the headline totals. Across 23 named product lines in the stored breakdown, the leading three (Debt collection, Debt collection, Credit reporting or other personal consumer reports) hold a 84.8% share of product-tagged complaints. The Herfindahl index on that product mix is 0.308 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Attempts to collect debt not owed, False statements or representation, Written notification about debt) cover a 66.8% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (Texas, California, Florida) hold a 46.7% share of state-tagged volume across 53 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 89.2% share among the 6,890 response-tagged complaints (6,148 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2025 (2,951 complaints); the lightest year on file was 2019 (27). From 2024 to 2025, annual volume rose 41.1% (2,091 → 2,951). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
The CFPB Consumer Complaint Database has logged 6,890 complaints against Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis overall, with 2,804 of those filed in the trailing 12 months. Reports have come from consumers in 53 states and territories, making this a nationwide complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis's timely response rate stands at 99.6%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, 9.3% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis have?
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis has 6,890 total consumer complaints filed with the CFPB, with 2,804 filed in the last 12 months.
Does Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis respond to complaints on time?
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis's CFPB timely-response rate is 99.6%. That is a strong response record by CFPB standards.
What product generates the most complaints for Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis?
"Debt collection" draws more CFPB complaints against Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis than any other product - see the full breakdown above.
What is the most common complaint issue with Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis?
The most common issue reported by consumers about Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis?
You can file a complaint against Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis?
The CFPB has recorded complaints against Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis from 53 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (6,890 here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.