CFPB Consumer Complaint Profile
Credit Bureau Services Association
What 210 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 210
- Total complaints
- Above average
- 36
- Last 12 months
- 87.1%
- Timely response
- Bottom quartile
- 28
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Credit Bureau Services Association sits at #895, with 210 complaints logged. It posts a 87.1% on-time response rate, the 14th percentile among companies with 100+ complaints.
- #895
- of 3,843 companies by volume
- 87.1%
- on time (14th pctile)
- Debt collection
- most-complained product
- 28
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Credit Bureau Services Association vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
87.1% Among the lowest higher than 14% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 20 in 2024 to 36 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 6 |
| 2015 | 7 |
| 2016 | 5 |
| 2017 | 19 |
| 2018 | 24 |
| 2019 | 16 |
| 2020 | 14 |
| 2021 | 20 |
| 2022 | 18 |
| 2023 | 14 |
| 2024 | 20 |
| 2025 | 36 |
| 2026year in progress | 10 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Credit Bureau Services Association
Credit Bureau Services Association carries 210 complaints in the CFPB's database, 36 of them filed within the past 12 months. Consumers spanning 28 states and territories have weighed in, giving this a multi-regional footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Credit Bureau Services Association draw a 87.1% reply rate inside the Bureau's 15-day window. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Resolved cases drew a formal consumer-dispute rate of 22.2% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0.5% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Credit Bureau Services Association have?
Credit Bureau Services Association has 210 total consumer complaints filed with the CFPB, with 36 filed in the last 12 months.
Does Credit Bureau Services Association respond to complaints on time?
Credit Bureau Services Association's CFPB timely-response rate is 87.1%.
What product generates the most complaints for Credit Bureau Services Association?
"Debt collection" draws more CFPB complaints against Credit Bureau Services Association than any other product - see the full breakdown above.
What is the most common complaint issue with Credit Bureau Services Association?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Credit Bureau Services Association; the full issue list with counts is above.
How do I file a complaint against Credit Bureau Services Association?
You can file a complaint against Credit Bureau Services Association directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Credit Bureau Services Association?
Consumers in 28 states and territories have filed complaints about Credit Bureau Services Association with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Credit Bureau Services Association: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (22.2% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.