Terrill Outsourcing Group
A federal complaint-record lookup, not a rating from us.
Debt Collector, CFPB Complaint Profile Specializes in: Credit card debt
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Most consumers facing collection complaints carry utilization in the Fair-Poor band. FICO bands per myFICO + Experian guidance.
FICO impact ranges synthesize myFICO + Experian + Equifax consumer-education materials. Individual results vary.
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 8 |
| 2015 | 8 |
| 2016 | 3 |
| 2017 | 4 |
| 2018 | 14 |
| 2019 | 19 |
| 2020 | 15 |
| 2021 | 13 |
| 2022 | 23 |
| 2023 | 31 |
| 2024 | 14 |
| 2025 | 23 |
| 2026 | 1 |
Complaints by State (Top 15)
Other Complaint Types
Your Rights with Debt Collectors
The Fair Debt Collection Practices Act (FDCPA) protects you from abusive, unfair, and deceptive collection practices.
- Request written verification of any debt within 30 days of first contact
- Dispute a debt if you believe it is incorrect or does not belong to you
- Demand the collector stop contacting you (in writing)
- File a complaint with the CFPB at consumerfinance.gov/complaint
What the CFPB Record Shows for Terrill Outsourcing Group
Terrill Outsourcing Group has 162 debt-collection complaints on file with the CFPB, which represents 92% of the 176 total complaints the Bureau has received about this entity. Reports have originated from consumers in 39 states and territories, making this a multi-state collection operation as measured by complaint volume. "Credit card debt" is the debt type named most often in complaints against this collector, the category consumers reach for most when filing a CFPB report. "Communication tactics" comes up most often as the specific issue cited - worth a look for anyone trying to spot this collector's recurring pain point.
Within the Bureau's 15-day response window, this company answers 97.7% of forwarded complaints. That is at or above benchmark levels, pointing to an intake process working as intended. Among resolved cases, 8% ended with monetary or non-monetary relief to the consumer - a notably low rate worth weighing against the dispute percentage. Consumers formally disputed the company's response in 14.3% of resolved cases, signalling how often the initial resolution failed to satisfy the complainant.
How to read these numbers, and what to do if you're disputing a charge
Complaint volume alone does not prove wrongdoing, larger collection portfolios naturally produce more complaints, but the combination of timely-response rate, relief ratio, and dispute rate above gives a reasonable empirical picture of how this collector handles consumer interactions. Anyone in active dispute with this company should keep written records, use certified mail for verification requests (see your FDCPA rights above), and consider filing a CFPB complaint if standard resolution channels stall.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Frequently Asked Questions
How many debt collection complaints does Terrill Outsourcing Group have?
Terrill Outsourcing Group has 162 debt collection complaints filed with the CFPB, representing 92% of all complaints against this company.
Does Terrill Outsourcing Group respond to complaints on time?
97.7% of the CFPB complaints against Terrill Outsourcing Group get a response within the expected window. That puts it among the more responsive collectors in the CFPB dataset.
Does Terrill Outsourcing Group provide relief to consumers?
8% of resolved complaints against Terrill Outsourcing Group were closed with some form of consumer relief (monetary or non-monetary).
What type of debt does Terrill Outsourcing Group primarily collect?
Terrill Outsourcing Group primarily collects "Credit card debt" based on CFPB complaint data. The full breakdown of debt types is shown above.
What rights do I have against Terrill Outsourcing Group?
Under the Fair Debt Collection Practices Act (FDCPA), you can request written debt verification within 30 days, dispute debts you believe are incorrect, demand the collector stop contacting you in writing, and file a complaint with the CFPB at consumerfinance.gov/complaint.
In how many states is Terrill Outsourcing Group active?
Consumers in 39 states and territories have filed CFPB complaints against Terrill Outsourcing Group.
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.