Terrill Outsourcing Group
A federal complaint-record lookup, not a rating from us.
Debt Collector, CFPB Complaint Profile Specializes in: Credit card debt
CFPB collection forwarding receipt
Forwarded record DC-TERRILL-OUTSOURCIN Terrill Outsourcing Group
162 DC complaints · rank #458/656 · 97.7% timely
- DC 162
- RANK #458/656
- TIMELY 97.7%
- RELIEF 8%
- DISPUTE 14.3%
- STATES 39
- ISSUE Communication tactics
- RESP Closed with explanation
- PHOTO Valentine and Kebartas, Inc.
Volume peers
Photo peer: Valentine and Kebartas, Inc. (162)
Terrill Outsourcing Group's 162 debt-collection complaints sit next to Valentine and Kebartas, Inc. (162) on the volume neighbourhood; peer NAMES stay, and the receipt VALUES are this collector's. Full complaint profile for Terrill Outsourcing Group →
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 8 |
| 2015 | 8 |
| 2016 | 3 |
| 2017 | 4 |
| 2018 | 14 |
| 2019 | 19 |
| 2020 | 15 |
| 2021 | 13 |
| 2022 | 23 |
| 2023 | 31 |
| 2024 | 14 |
| 2025 | 23 |
| 2026 | 1 |
Complaints by State (Top 15)
What the CFPB Record Shows for Terrill Outsourcing Group
Terrill Outsourcing Group sits at #458 of 656 debt collectors in this extract by debt-collection complaint volume (30th percentile), the same ordering shown on /collectors. Terrill Outsourcing Group has 162 debt-collection complaints on file with the CFPB, which represents 92% of the 176 total complaints the Bureau has received about this entity. Reports have originated from consumers in 39 states and territories, making this a multi-state collection operation as measured by complaint volume. "Credit card debt" is the debt type named most often in complaints against this collector, the category consumers reach for most when filing a CFPB report. "Communication tactics" comes up most often as the specific issue cited - worth a look for anyone trying to spot this collector's recurring pain point.
Within the Bureau's 15-day response window, this company answers 97.7% of forwarded complaints. That is at or above benchmark levels, pointing to an intake process working as intended. Among resolved cases, 8% ended with monetary or non-monetary relief to the consumer - a notably low rate worth weighing against the dispute percentage. Consumers formally disputed the company's response in 14.3% of resolved cases, signalling how often the initial resolution failed to satisfy the complainant.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Full complaint profile for Terrill Outsourcing Group → · All debt collectors →
Nationwide collectors with similar complaint volume or dispute rates
Two CFPB peer sets for Terrill Outsourcing Group: nearest debt collectors by debt-collection complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the volume strip on the forwarding receipt above.
Similar complaint volume
Nearest collectors by debt-collection complaint count (162 here).
Similar dispute rates
Nearest collectors by share of complaints marked disputed (14.3% here).
Frequently asked questions
How many CFPB debt-collection complaints does Terrill Outsourcing Group have?
Terrill Outsourcing Group has 162 debt-collection complaints in the CFPB Consumer Complaint Database, ranking #458 of 656 collectors by that volume.
Does Terrill Outsourcing Group respond to CFPB complaints on time?
CFPB complaints against Terrill Outsourcing Group show a 97.7% timely-response rate.
What issue do consumers cite most about Terrill Outsourcing Group?
"Communication tactics" is the leading issue tag on Terrill Outsourcing Group's CFPB complaint record.
How should I read Terrill Outsourcing Group's CFPB complaint record?
Terrill Outsourcing Group's profile is a CFPB data extract for research. For rights and filing mechanics, use the debt-collection rights and how-to-file-CFPB-complaint guides on this site.
Related guides: Debt collection rights · How to file a CFPB complaint · Reading CFPB complaint data
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.