CFPB Consumer Complaint Profile
Terrill Outsourcing Group
176 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 176
- Total complaints
- 19
- Last 12 months
- 97.7%
- Timely response
- 39
- States affected
The verdict
Terrill Outsourcing Group ranks #1016 of 3,848 financial companies by CFPB complaint volume, with 176 complaints on record. It answers 97.7% of complaints on time - above the 93% median for companies with 100+ complaints.
- #1016
- of 3,848 companies by volume
- 97.7%
- answered on time
- Debt collection
- most-complained product
- 39
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 8 |
| 2015 | 8 |
| 2016 | 3 |
| 2017 | 4 |
| 2018 | 14 |
| 2019 | 19 |
| 2020 | 15 |
| 2021 | 13 |
| 2022 | 23 |
| 2023 | 31 |
| 2024 | 14 |
| 2025 | 23 |
| 2026 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Terrill Outsourcing Group
The CFPB Consumer Complaint Database has logged 176 complaints against Terrill Outsourcing Group overall, with 19 of those filed in the trailing 12 months. Reports have come from consumers in 39 states and territories, making this a multi-regional complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Communication tactics" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Terrill Outsourcing Group answers 97.7% of forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response in 14.3% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 8% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Terrill Outsourcing Group have?
The CFPB has logged 176 complaints against Terrill Outsourcing Group to date, of which 19 came in over the last 12 months.
Does Terrill Outsourcing Group respond to complaints on time?
97.7% of the CFPB complaints against Terrill Outsourcing Group get a response within the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Terrill Outsourcing Group?
Among all products tied to Terrill Outsourcing Group, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Terrill Outsourcing Group?
Consumers most often cite "Communication tactics" when complaining about Terrill Outsourcing Group; the full issue list with counts is above.
How do I file a complaint against Terrill Outsourcing Group?
You can file a complaint against Terrill Outsourcing Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Terrill Outsourcing Group?
The CFPB has recorded complaints against Terrill Outsourcing Group from 39 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~176)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.