CFPB Consumer Complaint Profile
Terrill Outsourcing Group
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 176
- Total complaints
- Mid-range
- 19
- Last 12 months
- 97.7%
- Timely response
- Below median
- 39
- States affected
The verdict
Terrill Outsourcing Group ranks #1014 of 3,843 financial companies by CFPB complaint volume. On response speed it sits at the 45th percentile among companies with 100+ complaints.
- Debt collection
- most-complained product
- TX
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Terrill Outsourcing Group vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.7% Around the middle higher than 45% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 8 |
| 2015 | 8 |
| 2016 | 3 |
| 2017 | 4 |
| 2018 | 14 |
| 2019 | 19 |
| 2020 | 15 |
| 2021 | 13 |
| 2022 | 23 |
| 2023 | 31 |
| 2024 | 14 |
| 2025 | 23 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Terrill Outsourcing Group
The CFPB Consumer Complaint Database shows a multi-regional complaint footprint for Terrill Outsourcing Group, with consumers across the country filing against it. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Communication tactics" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate is at or above benchmark levels, a sign it handles intake and escalation well. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Terrill Outsourcing Group: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (14.3% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Terrill Outsourcing Group have?
The CFPB has logged 176 complaints against Terrill Outsourcing Group to date, of which 19 came in over the last 12 months.
Does Terrill Outsourcing Group respond to complaints on time?
CFPB complaints against Terrill Outsourcing Group draw a 97.7% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Terrill Outsourcing Group?
Among all products tied to Terrill Outsourcing Group, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Terrill Outsourcing Group?
Consumers most often cite "Communication tactics" when complaining about Terrill Outsourcing Group; the full issue list with counts is above.
How do I file a complaint against Terrill Outsourcing Group?
You can file a complaint against Terrill Outsourcing Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Terrill Outsourcing Group?
The CFPB has recorded complaints against Terrill Outsourcing Group from 39 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.