CFPB Consumer Complaint Profile
Adela, Inc
What 10 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 10
- Total complaints
- 4
- Last 12 months
- 100%
- Timely response
- 1
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Adela, Inc sits at #3720, with 10 complaints logged. 100% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #3720
- of 3,848 companies by volume
- 100%
- answered on time
- Debt collection
- most-complained product
- 1
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 2 |
| 2022 | 2 |
| 2023 | 1 |
| 2025 | 3 |
| 2026 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Adela, Inc
10 complaints against Adela, Inc appear in the CFPB record, including 4 from the trailing year. The 1 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Adela, Inc's timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Adela, Inc have?
Adela, Inc has 10 total consumer complaints filed with the CFPB, with 4 filed in the last 12 months.
Does Adela, Inc respond to complaints on time?
100% of the CFPB complaints against Adela, Inc get a response within the expected window. This is considered excellent.
What product generates the most complaints for Adela, Inc?
Among all products tied to Adela, Inc, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Adela, Inc?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Adela, Inc - see all issues and counts above.
How do I file a complaint against Adela, Inc?
You can file a complaint against Adela, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~10)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.