National ranking · CFPB Consumer Complaint Database
Most-Complained-About Financial Companies
The 50 U.S. banks, card issuers, lenders and credit bureaus that consumers report to the Consumer Financial Protection Bureau most often, ranked by total complaint volume on record.
Data updated 2026-08-14
- 3,700,780
- #1 - Equifax, Inc.
- 82.1%
- Share from top 10
- 3,843
- Companies tracked
The ranking in one line
Equifax, Inc. tops every U.S. financial company in this CFPB record with 3,700,780 complaints; the #50 cutoff to make this top-50 list is Fifth Third Financial Corporation at 14,113 complaints, and the top 10 alone account for 82.1% of all 14,088,398 complaints tracked.
- 3,700,780
- complaints - Equifax, Inc., the #1 company
- 14,113
- #50 cutoff to make this list
- 82.1%
- of all complaints come from the top 10
- 3,843
- companies in the full database
Complaint volume reflects submitted grievances, not adjudicated wrongdoing, and is influenced by company size and consumer awareness. Source: CFPB Consumer Complaint Database.
For timely-response and dispute-rate comparison among the highest-volume filers (research methodology, not this volume chart), see response-rate analysis among top CFPB filers.
The bar to make this top-50 list
Every CFPB-tracked company, grouped by total complaint volume
14,113 50th of 3843 higher than 3,793 of 3,843 companies
the full population, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source CFPB Consumer Complaint Database · 2026
Top 10 by complaint volume
| Rank | Company | Total Complaints | Timely Response | Disputed Pct |
|---|---|---|---|---|
| 1 | Equifax, Inc. | 3,700,780 | 100.0% | 20.8% |
| 2 | Transunion Intermediate Holdings, Inc. | 3,672,638 | 100.0% | 14.1% |
| 3 | Experian Information Solutions Inc. | 3,264,523 | 100.0% | 11.7% |
| 4 | Bank of America, National Association | 174,185 | 97.5% | 21.8% |
| 5 | Wells Fargo & Company | 163,363 | 97.7% | 21.8% |
| 6 | JPMorgan Chase & Co. | 162,385 | 99.9% | 22.3% |
| 7 | Capital One Financial Corporation | 153,609 | 99.9% | 18.0% |
| 8 | Citibank, N.a. | 129,421 | 99.7% | 19.3% |
| 9 | Synchrony Financial | 75,659 | 99.9% | 15.1% |
| 10 | Block, Inc. | 63,003 | 98.5% | - |
Companies ranked 11–50
Methodology
Total complaint counts are pre-computed from the CFPB raw complaint dataset by the PlainCredit ETL pipeline and rendered live from the companies table at request time. Companies are de-duplicated by canonical name; smaller subsidiaries appear as separate entries if they file under distinct legal entities. Read the full methodology →
Caveats and limitations
Complaints represent submitted grievances, not adjudicated outcomes; volumes are influenced by company size and consumer awareness. Large companies naturally accumulate higher volumes, this is not a measure of relative product quality. Per-customer complaint rates require normalization by customer count, which the CFPB does not publish at the company level.