CFPB Consumer Complaint Profile

Adelante, Inc

What 88 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.

Data updated 2026-05-15

88
Total complaints
25
Last 12 months
100%
Timely response
14
States affected

The verdict

Adelante, Inc ranks #1411 of 3,848 financial companies by CFPB complaint volume, with 88 complaints on record. 100% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.

#1411
of 3,848 companies by volume
100%
answered on time
Debt collection
most-complained product
14
states with complaints
Adelante, Inc timely response rate 100.0%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - Medical debt 33
Debt collection - I do not know 33
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 8
Credit reporting or other personal consumer reports - Credit reporting 7
Debt collection - Other debt 3
Debt collection - Credit card debt 3
Debt collection - Auto debt 1

Top Issues

1.Attempts to collect debt not owed 28
2.Written notification about debt 28
3.Incorrect information on your report 10
4.False statements or representation 7
5.Took or threatened to take negative or legal action 5
6.Communication tactics 4
7.Problem with a credit reporting company's investigation into an existing problem 2
8.Improper use of your report 2
9.Electronic communications 1
10.Problem with a company's investigation into an existing problem 1

Complaints by Year

Year Complaints
2020 9
2021 25
2022 4
2023 8
2024 13
2025 22
2026 7

Complaints by State (Top 15)

Texas 66
Florida 5
New York 2
California 2
Illinois 2
Michigan 2
Georgia 2
Colorado 1
Mississippi 1
Alabama 1
Idaho 1
Nevada 1
Virginia 1
North Carolina 1

Company Responses

Closed with explanation 68
Closed with non-monetary relief 20

What the CFPB Complaint Record Shows for Adelante, Inc

Adelante, Inc carries 88 complaints in the CFPB's database, 25 of them filed within the past 12 months. Consumers spanning 14 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.

100% of CFPB-forwarded complaints against Adelante, Inc get a reply inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Of complaints that were resolved, 22.7% closed with some form of monetary or non-monetary relief to the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Adelante, Inc have?

The CFPB has logged 88 complaints against Adelante, Inc to date, of which 25 came in over the last 12 months.

Does Adelante, Inc respond to complaints on time?

100% of the CFPB complaints against Adelante, Inc get a response within the expected window. That puts it among the more responsive companies in the CFPB dataset.

What product generates the most complaints for Adelante, Inc?

Among all products tied to Adelante, Inc, "Debt collection" accounts for the largest share of complaints (full breakdown above).

What is the most common complaint issue with Adelante, Inc?

"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Adelante, Inc - see all issues and counts above.

How do I file a complaint against Adelante, Inc?

You can file a complaint against Adelante, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Adelante, Inc?

The CFPB has recorded complaints against Adelante, Inc from 14 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.