CFPB Consumer Complaint Profile
Advanced Portfolio Group LLC
Consumers have filed 15 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 15
- Total complaints
- Below average
- 0
- Last 12 months
- 80%
- Timely response
- Bottom decile
- 11
- States affected
The verdict
15 CFPB complaints put Advanced Portfolio Group LLC at #3232 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 80%, the 9th percentile for the 100+ complaint peer group.
- #3232
- of 3,843 companies by volume
- 80%
- on time (9th pctile)
- Debt collection
- most-complained product
- 11
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Advanced Portfolio Group LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
80% Among the lowest higher than 9% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 4 |
| 2020 | 3 |
| 2021 | 3 |
| 2022 | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Advanced Portfolio Group LLC
15 complaints against Advanced Portfolio Group LLC appear in the CFPB record, including 0 from the trailing year. The 11 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Communication tactics" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Advanced Portfolio Group LLC's timely response rate stands at 80%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Advanced Portfolio Group LLC have?
The CFPB has logged 15 complaints against Advanced Portfolio Group LLC to date, of which 0 came in over the last 12 months.
Does Advanced Portfolio Group LLC respond to complaints on time?
CFPB complaints against Advanced Portfolio Group LLC draw a 80% timely-response rate inside the expected window.
What product generates the most complaints for Advanced Portfolio Group LLC?
Among all products tied to Advanced Portfolio Group LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Advanced Portfolio Group LLC?
The most common issue reported by consumers about Advanced Portfolio Group LLC is "Communication tactics." All complaint issues are listed above with their counts.
How do I file a complaint against Advanced Portfolio Group LLC?
You can file a complaint against Advanced Portfolio Group LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Advanced Portfolio Group LLC?
Advanced Portfolio Group LLC has drawn CFPB complaints from 11 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.