CFPB Consumer Complaint Profile
Afterpay US Services, LLC
What 23 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 23
- Total complaints
- 0
- Last 12 months
- 100%
- Timely response
- 15
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Afterpay US Services, LLC has accumulated 23 complaints, placing it #2681 by volume. It answers 100% of complaints on time - above the 93% median for companies with 100+ complaints.
- #2681
- of 3,848 companies by volume
- 100%
- answered on time
- Debt collection
- most-complained product
- 15
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 7 |
| 2022 | 16 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Afterpay US Services, LLC
The CFPB Consumer Complaint Database has logged 23 complaints against Afterpay US Services, LLC overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 15 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Afterpay US Services, LLC's timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Among resolved complaints, 60.9% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Afterpay US Services, LLC have?
23 complaints have been filed against Afterpay US Services, LLC with the CFPB overall - 0 of them in the past year.
Does Afterpay US Services, LLC respond to complaints on time?
Afterpay US Services, LLC's CFPB timely-response rate is 100%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Afterpay US Services, LLC?
Among all products tied to Afterpay US Services, LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Afterpay US Services, LLC?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Afterpay US Services, LLC - see all issues and counts above.
How do I file a complaint against Afterpay US Services, LLC?
You can file a complaint against Afterpay US Services, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Afterpay US Services, LLC?
Afterpay US Services, LLC has drawn CFPB complaints from 15 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~23)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.