CFPB Consumer Complaint Profile

Alliance Collection Service

What 23 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.

Data updated 2026-05-15

23
Total complaints
0
Last 12 months
100%
Timely response
5
States affected

The verdict

Out of 3,848 financial companies in the CFPB database, Alliance Collection Service has accumulated 23 complaints, placing it #2681 by volume. 100% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.

#2681
of 3,848 companies by volume
100%
answered on time
Debt collection
most-complained product
5
states with complaints
Alliance Collection Service timely response rate 100.0%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - Medical debt 10
Debt collection - Medical 7
Debt collection - I do not know 3
Debt collection - Other (i.e. phone, health club, etc.) 2
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 1

Top Issues

1.Cont'd attempts collect debt not owed 4
2.Attempts to collect debt not owed 3
3.Communication tactics 3
4.Improper contact or sharing of info 3
5.Written notification about debt 3
6.False statements or representation 2
7.Threatened to contact someone or share information improperly 2
8.Disclosure verification of debt 2
9.Incorrect information on your report 1

Complaints by Year

Year Complaints
2014 5
2015 2
2016 2
2017 5
2018 1
2019 3
2020 3
2022 1
2023 1

Complaints by State (Top 15)

Alabama 9
Mississippi 8
Tennessee 3
Arkansas 1
Michigan 1

Company Responses

Closed with explanation 23

What the CFPB Complaint Record Shows for Alliance Collection Service

Alliance Collection Service carries 23 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 5 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Cont'd attempts collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.

100% of CFPB-forwarded complaints against Alliance Collection Service get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response in 20% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 0% closed with the consumer receiving monetary or non-monetary relief.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Alliance Collection Service have?

23 complaints have been filed against Alliance Collection Service with the CFPB overall - 0 of them in the past year.

Does Alliance Collection Service respond to complaints on time?

100% of the CFPB complaints against Alliance Collection Service get a response within the expected window. That puts it among the more responsive companies in the CFPB dataset.

What product generates the most complaints for Alliance Collection Service?

Among all products tied to Alliance Collection Service, "Debt collection" accounts for the largest share of complaints (full breakdown above).

What is the most common complaint issue with Alliance Collection Service?

Consumers most often cite "Cont'd attempts collect debt not owed" when complaining about Alliance Collection Service; the full issue list with counts is above.

How do I file a complaint against Alliance Collection Service?

You can file a complaint against Alliance Collection Service directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Alliance Collection Service?

Consumers in 5 states and territories have filed complaints about Alliance Collection Service with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.