CFPB Consumer Complaint Profile
Benjamin Chaise & Associates
Consumers have filed 18 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 18
- Total complaints
- Below average
- 0
- Last 12 months
- 94.4%
- Timely response
- Below median
- 12
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Benjamin Chaise & Associates sits at #3004, with 18 complaints logged. Its on-time response rate is 94.4%, the 27th percentile among companies with 100+ complaints.
- #3004
- of 3,843 companies by volume
- 94.4%
- on time (27th pctile)
- Debt collection
- most-complained product
- 12
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Benjamin Chaise & Associates vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
94.4% Around the middle higher than 27% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 1 |
| 2018 | 7 |
| 2019 | 6 |
| 2020 | 3 |
| 2021 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Benjamin Chaise & Associates
The CFPB Consumer Complaint Database has logged 18 complaints against Benjamin Chaise & Associates overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 12 states and territories, making this a geographically concentrated complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Communication tactics" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Benjamin Chaise & Associates draw a 94.4% reply rate inside the Bureau's 15-day window. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Benjamin Chaise & Associates have?
Benjamin Chaise & Associates has 18 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Benjamin Chaise & Associates respond to complaints on time?
Benjamin Chaise & Associates's CFPB timely-response rate is 94.4%.
What product generates the most complaints for Benjamin Chaise & Associates?
Among all products tied to Benjamin Chaise & Associates, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Benjamin Chaise & Associates?
The most common issue reported by consumers about Benjamin Chaise & Associates is "Communication tactics." All complaint issues are listed above with their counts.
How do I file a complaint against Benjamin Chaise & Associates?
You can file a complaint against Benjamin Chaise & Associates directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Benjamin Chaise & Associates?
Benjamin Chaise & Associates has drawn CFPB complaints from 12 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.