CFPB Consumer Complaint Profile

Business Processing Solutions, LLC

Behind the 87 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.

Data updated 2026-05-15

87
Total complaints
85
Last 12 months
95.4%
Timely response
22
States affected

The verdict

Among 3,848 financial companies tracked by CFPB complaint volume, Business Processing Solutions, LLC sits at #1420, with 87 complaints logged. It answers 95.4% of complaints on time - above the 93% median for companies with 100+ complaints.

#1420
of 3,848 companies by volume
95.4%
answered on time
Debt collection
most-complained product
22
states with complaints
Business Processing Solutions, LLC timely response rate 95.4%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - Other debt 51
Debt collection - I do not know 20
Credit reporting or other personal consumer reports - Credit reporting 5
Debt collection - Auto debt 4
Debt collection - Medical debt 3
Debt or credit management - Debt settlement 2
Prepaid card - Payroll card 1
Credit card - General-purpose credit card or charge card 1

Top Issues

1.Attempts to collect debt not owed 36
2.Written notification about debt 17
3.False statements or representation 13
4.Took or threatened to take negative or legal action 10
5.Incorrect information on your report 3
6.Communication tactics 2
7.Confusing or missing disclosures 1
8.Problem with a company's investigation into an existing problem 1
9.Problem getting a card or closing an account 1
10.Improper use of your report 1

Complaints by Year

Year Complaints
2025 69
2026 18

Complaints by State (Top 15)

Georgia 13
California 12
Massachusetts 10
Illinois 8
Texas 6
New York 6
Florida 5
Pennsylvania 5
New Jersey 4
Virginia 3
Washington 2
Maryland 2
Wisconsin 2
Utah 1
Mississippi 1

Company Responses

Closed with explanation 87

What the CFPB Complaint Record Shows for Business Processing Solutions, LLC

Business Processing Solutions, LLC carries 87 complaints in the CFPB's database, 85 of them filed within the past 12 months. Consumers spanning 22 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.

Within the Bureau's 15-day response window, Business Processing Solutions, LLC answers 95.4% of forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Among resolved complaints, 0% closed with the consumer receiving monetary or non-monetary relief.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Business Processing Solutions, LLC have?

87 complaints have been filed against Business Processing Solutions, LLC with the CFPB overall - 85 of them in the past year.

Does Business Processing Solutions, LLC respond to complaints on time?

95.4% of the CFPB complaints against Business Processing Solutions, LLC get a response within the expected window. That puts it among the more responsive companies in the CFPB dataset.

What product generates the most complaints for Business Processing Solutions, LLC?

Among all products tied to Business Processing Solutions, LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).

What is the most common complaint issue with Business Processing Solutions, LLC?

"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Business Processing Solutions, LLC - see all issues and counts above.

How do I file a complaint against Business Processing Solutions, LLC?

You can file a complaint against Business Processing Solutions, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Business Processing Solutions, LLC?

Business Processing Solutions, LLC has drawn CFPB complaints from 22 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.