CFPB Consumer Complaint Profile
Capital Asset Recovery INC DBA Jacobson and Wright
What the consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 20
- Total complaints
- Mid-range
- 5
- Last 12 months
- 95%
- Timely response
- Below median
- 11
- States affected
The verdict
Capital Asset Recovery INC DBA Jacobson and Wright ranks #2861 of 3,843 financial companies by CFPB complaint volume. Its on-time response record is at the 29th percentile among companies with 100+ complaints.
- Debt collection
- most-complained product
- GA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Capital Asset Recovery INC DBA Jacobson and Wright vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95% Around the middle higher than 29% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 3 |
| 2023 | 6 |
| 2024 | 2 |
| 2025 | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Capital Asset Recovery INC DBA Jacobson and Wright
In the CFPB record, Capital Asset Recovery INC DBA Jacobson and Wright has a geographically concentrated complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Took or threatened to take negative or legal action" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate is at or above the industry benchmark, which suggests its intake and escalation processes are functioning as designed. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Capital Asset Recovery INC DBA Jacobson and Wright have?
The CFPB has logged 20 complaints against Capital Asset Recovery INC DBA Jacobson and Wright to date, of which 5 came in over the last 12 months.
Does Capital Asset Recovery INC DBA Jacobson and Wright respond to complaints on time?
Capital Asset Recovery INC DBA Jacobson and Wright has a 95% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Capital Asset Recovery INC DBA Jacobson and Wright?
The most complained-about product for Capital Asset Recovery INC DBA Jacobson and Wright is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Capital Asset Recovery INC DBA Jacobson and Wright?
Consumers most often cite "Took or threatened to take negative or legal action" when complaining about Capital Asset Recovery INC DBA Jacobson and Wright; the full issue list with counts is above.
How do I file a complaint against Capital Asset Recovery INC DBA Jacobson and Wright?
You can file a complaint against Capital Asset Recovery INC DBA Jacobson and Wright directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Capital Asset Recovery INC DBA Jacobson and Wright?
The CFPB has recorded complaints against Capital Asset Recovery INC DBA Jacobson and Wright from 11 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.