CFPB Consumer Complaint Profile
Capital Collection Management LLC
What 40 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 40
- Total complaints
- Mid-range
- 20
- Last 12 months
- 100%
- Timely response
- Top decile
- 15
- States affected
The verdict
Capital Collection Management LLC ranks #2046 of 3,843 financial companies by CFPB complaint volume, with 40 complaints on record. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #2046
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Debt collection
- most-complained product
- 15
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Capital Collection Management LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 1 |
| 2021 | 2 |
| 2022 | 1 |
| 2024 | 14 |
| 2025 | 18 |
| 2026year in progress | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Capital Collection Management LLC
40 complaints against Capital Collection Management LLC appear in the CFPB record, including 20 from the trailing year. The 15 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Capital Collection Management LLC draw a 100% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Capital Collection Management LLC have?
The CFPB has logged 40 complaints against Capital Collection Management LLC to date, of which 20 came in over the last 12 months.
Does Capital Collection Management LLC respond to complaints on time?
Capital Collection Management LLC has a 100% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Capital Collection Management LLC?
The most complained-about product for Capital Collection Management LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Capital Collection Management LLC?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Capital Collection Management LLC; the full issue list with counts is above.
How do I file a complaint against Capital Collection Management LLC?
You can file a complaint against Capital Collection Management LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Capital Collection Management LLC?
Consumers in 15 states and territories have filed complaints about Capital Collection Management LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.