CFPB Consumer Complaint Profile
Carter-Jones Collection Service, Inc
Behind the 13 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 13
- Total complaints
- Below average
- 1
- Last 12 months
- 92.3%
- Timely response
- Bottom quartile
- 6
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Carter-Jones Collection Service, Inc sits at #3408, with 13 complaints logged. On-time replies land at 92.3%, the 22nd percentile for the 100+ complaint peer group.
- #3408
- of 3,843 companies by volume
- 92.3%
- on time (22nd pctile)
- Debt collection
- most-complained product
- 6
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Carter-Jones Collection Service, Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
92.3% Among the lowest higher than 22% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 1 |
| 2019 | 1 |
| 2020 | 2 |
| 2021 | 3 |
| 2022 | 4 |
| 2024 | 1 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Carter-Jones Collection Service, Inc
Carter-Jones Collection Service, Inc carries 13 complaints in the CFPB's database, 1 of them filed within the past 12 months. Consumers spanning 6 states and territories have weighed in, giving this a geographically concentrated footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Carter-Jones Collection Service, Inc posts a 92.3% reply rate on forwarded complaints. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Carter-Jones Collection Service, Inc have?
The CFPB has logged 13 complaints against Carter-Jones Collection Service, Inc to date, of which 1 came in over the last 12 months.
Does Carter-Jones Collection Service, Inc respond to complaints on time?
Carter-Jones Collection Service, Inc has a 92.3% timely response rate to CFPB complaints.
What product generates the most complaints for Carter-Jones Collection Service, Inc?
Among all products tied to Carter-Jones Collection Service, Inc, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Carter-Jones Collection Service, Inc?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Carter-Jones Collection Service, Inc; the full issue list with counts is above.
How do I file a complaint against Carter-Jones Collection Service, Inc?
You can file a complaint against Carter-Jones Collection Service, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Carter-Jones Collection Service, Inc?
Consumers in 6 states and territories have filed complaints about Carter-Jones Collection Service, Inc with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.