CFPB Consumer Complaint Profile
Cash Link USA, LLC
33 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 33
- Total complaints
- Mid-range
- 7
- Last 12 months
- 97%
- Timely response
- Below median
- 5
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Cash Link USA, LLC has accumulated 33 complaints, placing it #2243 by volume. On-time replies land at 97%, the 39th percentile for the 100+ complaint peer group.
- #2243
- of 3,843 companies by volume
- 97%
- on time (39th pctile)
- Debt collection
- most-complained product
- 5
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Cash Link USA, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97% Around the middle higher than 39% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 1 |
| 2019 | 1 |
| 2020 | 2 |
| 2021 | 3 |
| 2022 | 6 |
| 2023 | 4 |
| 2024 | 7 |
| 2025 | 8 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Cash Link USA, LLC
Cash Link USA, LLC carries 33 complaints in the CFPB's database, 7 of them filed within the past 12 months. Consumers spanning 5 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Written notification about debt," a reasonable starting point for understanding recurring friction.
Cash Link USA, LLC's timely response rate stands at 97%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Among resolved complaints, the consumer-relief closure rate is 3%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Cash Link USA, LLC have?
The CFPB has logged 33 complaints against Cash Link USA, LLC to date, of which 7 came in over the last 12 months.
Does Cash Link USA, LLC respond to complaints on time?
CFPB complaints against Cash Link USA, LLC draw a 97% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Cash Link USA, LLC?
The most complained-about product for Cash Link USA, LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Cash Link USA, LLC?
The most common issue reported by consumers about Cash Link USA, LLC is "Written notification about debt." All complaint issues are listed above with their counts.
How do I file a complaint against Cash Link USA, LLC?
You can file a complaint against Cash Link USA, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Cash Link USA, LLC?
Consumers in 5 states and territories have filed complaints about Cash Link USA, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.