CFPB Consumer Complaint Profile
CCM Finance LLC
324 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 324
- Total complaints
- Above average
- 211
- Last 12 months
- 56.8%
- Timely response
- Bottom decile
- 14
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, CCM Finance LLC sits at #665, with 324 complaints logged. It posts a 56.8% on-time response rate, the 4th percentile among companies with 100+ complaints.
- #665
- of 3,843 companies by volume
- 56.8%
- on time (4th pctile)
- Debt collection
- most-complained product
- 14
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
CCM Finance LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
56.8% Among the lowest higher than 4% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 51 in 2024 to 158 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 3 |
| 2021 | 7 |
| 2022 | 11 |
| 2023 | 18 |
| 2024 | 51 |
| 2025 | 158 |
| 2026year in progress | 76 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for CCM Finance LLC
The CFPB Consumer Complaint Database has logged 324 complaints against CCM Finance LLC overall, with 211 of those filed in the trailing 12 months. Reports have come from consumers in 14 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Took or threatened to take negative or legal action" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CCM Finance LLC's timely response rate stands at 56.8%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0.3% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does CCM Finance LLC have?
324 complaints have been filed against CCM Finance LLC with the CFPB overall - 211 of them in the past year.
Does CCM Finance LLC respond to complaints on time?
CFPB complaints against CCM Finance LLC draw a 56.8% timely-response rate inside the expected window. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for CCM Finance LLC?
"Debt collection" draws more CFPB complaints against CCM Finance LLC than any other product - see the full breakdown above.
What is the most common complaint issue with CCM Finance LLC?
"Took or threatened to take negative or legal action" is the single most frequently cited issue in complaints against CCM Finance LLC - see all issues and counts above.
How do I file a complaint against CCM Finance LLC?
You can file a complaint against CCM Finance LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about CCM Finance LLC?
The CFPB has recorded complaints against CCM Finance LLC from 14 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.