CFPB Consumer Complaint Profile
Central Collection Corporation
Consumers have filed 28 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 28
- Total complaints
- Mid-range
- 12
- Last 12 months
- 64.3%
- Timely response
- Bottom decile
- 7
- States affected
The verdict
Central Collection Corporation ranks #2422 of 3,843 financial companies by CFPB complaint volume, with 28 complaints on record. On-time replies land at 64.3%, the 5th percentile for the 100+ complaint peer group.
- #2422
- of 3,843 companies by volume
- 64.3%
- on time (5th pctile)
- Debt collection
- most-complained product
- 7
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Central Collection Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
64.3% Among the lowest higher than 5% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 1 |
| 2021 | 1 |
| 2022 | 5 |
| 2024 | 6 |
| 2025 | 11 |
| 2026year in progress | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Central Collection Corporation
28 complaints against Central Collection Corporation appear in the CFPB record, including 12 from the trailing year. The 7 states and territories represented put this footprint in geographically concentrated territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Central Collection Corporation posts a 64.3% reply rate on forwarded complaints. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Among resolved complaints, the consumer-relief closure rate is 3.6%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Central Collection Corporation have?
28 complaints have been filed against Central Collection Corporation with the CFPB overall - 12 of them in the past year.
Does Central Collection Corporation respond to complaints on time?
CFPB complaints against Central Collection Corporation draw a 64.3% timely-response rate inside the expected window. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Central Collection Corporation?
"Debt collection" draws more CFPB complaints against Central Collection Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Central Collection Corporation?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Central Collection Corporation; the full issue list with counts is above.
How do I file a complaint against Central Collection Corporation?
You can file a complaint against Central Collection Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Central Collection Corporation?
The CFPB has recorded complaints against Central Collection Corporation from 7 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.