CFPB Consumer Complaint Profile
Collection Service Center, Inc.
What 84 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 84
- Total complaints
- Mid-range
- 1
- Last 12 months
- 98.8%
- Timely response
- Above median
- 8
- States affected
The verdict
Collection Service Center, Inc. ranks #1442 of 3,843 financial companies by CFPB complaint volume, with 84 complaints on record. On-time replies land at 98.8%, the 58th percentile for the 100+ complaint peer group.
- #1442
- of 3,843 companies by volume
- 98.8%
- on time (58th pctile)
- Debt collection
- most-complained product
- 8
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Collection Service Center, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.8% Higher than most higher than 58% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 8 |
| 2015 | 7 |
| 2016 | 7 |
| 2017 | 7 |
| 2018 | 10 |
| 2019 | 9 |
| 2020 | 10 |
| 2021 | 7 |
| 2022 | 9 |
| 2023 | 3 |
| 2024 | 6 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Collection Service Center, Inc.
The CFPB Consumer Complaint Database has logged 84 complaints against Collection Service Center, Inc. overall, with 1 of those filed in the trailing 12 months. Reports have come from consumers in 8 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Written notification about debt" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Collection Service Center, Inc. draw a 98.8% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response at a 20% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Collection Service Center, Inc. have?
The CFPB has logged 84 complaints against Collection Service Center, Inc. to date, of which 1 came in over the last 12 months.
Does Collection Service Center, Inc. respond to complaints on time?
Collection Service Center, Inc. has a 98.8% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Collection Service Center, Inc.?
Among all products tied to Collection Service Center, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Collection Service Center, Inc.?
Consumers most often cite "Written notification about debt" when complaining about Collection Service Center, Inc.; the full issue list with counts is above.
How do I file a complaint against Collection Service Center, Inc.?
You can file a complaint against Collection Service Center, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Collection Service Center, Inc.?
The CFPB has recorded complaints against Collection Service Center, Inc. from 8 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Collection Service Center, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (20% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.