CFPB Consumer Complaint Profile
Compass Recovery Group, LLC
What the consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 66
- Total complaints
- Mid-range
- 10
- Last 12 months
- 98.5%
- Timely response
- Above median
- 24
- States affected
The verdict
By CFPB complaint volume, Compass Recovery Group, LLC is #1596 out of 3,843 financial companies. On response speed it sits at the 54th percentile among companies with 100+ complaints.
- Debt collection
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Compass Recovery Group, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.5% Higher than most higher than 54% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 5 |
| 2019 | 7 |
| 2020 | 10 |
| 2021 | 12 |
| 2022 | 6 |
| 2023 | 9 |
| 2024 | 5 |
| 2025 | 11 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Compass Recovery Group, LLC
In the CFPB record, Compass Recovery Group, LLC has a multi-regional complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Communication tactics," a reasonable starting point for understanding recurring friction.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate is at or above the industry benchmark, which suggests its intake and escalation processes are functioning as designed. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Compass Recovery Group, LLC have?
The CFPB has logged 66 complaints against Compass Recovery Group, LLC to date, of which 10 came in over the last 12 months.
Does Compass Recovery Group, LLC respond to complaints on time?
Compass Recovery Group, LLC has a 98.5% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Compass Recovery Group, LLC?
The most complained-about product for Compass Recovery Group, LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Compass Recovery Group, LLC?
The most common issue reported by consumers about Compass Recovery Group, LLC is "Communication tactics." All complaint issues are listed above with their counts.
How do I file a complaint against Compass Recovery Group, LLC?
You can file a complaint against Compass Recovery Group, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Compass Recovery Group, LLC?
Consumers in 24 states and territories have filed complaints about Compass Recovery Group, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.