CFPB Consumer Complaint Profile
Congress Collection Corp
220 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 220
- Total complaints
- Above average
- 1
- Last 12 months
- 95.9%
- Timely response
- Below median
- 17
- States affected
The verdict
Congress Collection Corp ranks #862 of 3,843 financial companies by CFPB complaint volume, with 220 complaints on record. Its on-time response rate is 95.9%, the 33rd percentile among companies with 100+ complaints.
- #862
- of 3,843 companies by volume
- 95.9%
- on time (33rd pctile)
- Debt collection
- most-complained product
- 17
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Congress Collection Corp vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.9% Around the middle higher than 33% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 35 in 2024 to 1 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 4 |
| 2015 | 2 |
| 2016 | 3 |
| 2017 | 3 |
| 2018 | 20 |
| 2019 | 15 |
| 2020 | 27 |
| 2021 | 53 |
| 2022 | 41 |
| 2023 | 16 |
| 2024 | 35 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Congress Collection Corp
The CFPB Consumer Complaint Database has logged 220 complaints against Congress Collection Corp overall, with 1 of those filed in the trailing 12 months. Reports have come from consumers in 17 states and territories, making this a multi-regional complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Congress Collection Corp's timely response rate stands at 95.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved cases drew a formal consumer-dispute rate of 20% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Congress Collection Corp have?
Congress Collection Corp has 220 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Congress Collection Corp respond to complaints on time?
Congress Collection Corp has a 95.9% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Congress Collection Corp?
Among all products tied to Congress Collection Corp, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Congress Collection Corp?
The most common issue reported by consumers about Congress Collection Corp is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Congress Collection Corp?
You can file a complaint against Congress Collection Corp directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Congress Collection Corp?
The CFPB has recorded complaints against Congress Collection Corp from 17 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Congress Collection Corp: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (20% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.