CFPB Consumer Complaint Profile
Continental Collection Agency, Ltd.
Behind the 16 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 16
- Total complaints
- Below average
- 3
- Last 12 months
- 81.3%
- Timely response
- Bottom quartile
- 7
- States affected
The verdict
Continental Collection Agency, Ltd. ranks #3154 of 3,843 financial companies by CFPB complaint volume, with 16 complaints on record. On-time replies land at 81.3%, the 10th percentile for the 100+ complaint peer group.
- #3154
- of 3,843 companies by volume
- 81.3%
- on time (10th pctile)
- Debt collection
- most-complained product
- 7
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Continental Collection Agency, Ltd. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
81.3% Among the lowest higher than 10% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 10 |
| 2022 | 3 |
| 2025 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Continental Collection Agency, Ltd.
16 complaints against Continental Collection Agency, Ltd. appear in the CFPB record, including 3 from the trailing year. The 7 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Continental Collection Agency, Ltd.'s timely response rate stands at 81.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Among resolved complaints, 12.5% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Continental Collection Agency, Ltd. have?
The CFPB has logged 16 complaints against Continental Collection Agency, Ltd. to date, of which 3 came in over the last 12 months.
Does Continental Collection Agency, Ltd. respond to complaints on time?
CFPB complaints against Continental Collection Agency, Ltd. draw a 81.3% timely-response rate inside the expected window.
What product generates the most complaints for Continental Collection Agency, Ltd.?
"Debt collection" draws more CFPB complaints against Continental Collection Agency, Ltd. than any other product - see the full breakdown above.
What is the most common complaint issue with Continental Collection Agency, Ltd.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Continental Collection Agency, Ltd.; the full issue list with counts is above.
How do I file a complaint against Continental Collection Agency, Ltd.?
You can file a complaint against Continental Collection Agency, Ltd. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Continental Collection Agency, Ltd.?
The CFPB has recorded complaints against Continental Collection Agency, Ltd. from 7 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.