CFPB Consumer Complaint Profile
Credit Bureau Systems, Inc., Paducah, KY Branch
Behind the 313 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 313
- Total complaints
- 91
- Last 12 months
- 99.7%
- Timely response
- 26
- States affected
The verdict
313 CFPB complaints put Credit Bureau Systems, Inc., Paducah, KY Branch at #681 out of 3,848 financial companies ranked by complaint volume. It answers 99.7% of complaints on time - above the 93% median for companies with 100+ complaints.
- #681
- of 3,848 companies by volume
- 99.7%
- answered on time
- Debt collection
- most-complained product
- 26
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 7 |
| 2015 | 12 |
| 2016 | 11 |
| 2017 | 15 |
| 2018 | 15 |
| 2019 | 17 |
| 2020 | 17 |
| 2021 | 22 |
| 2022 | 47 |
| 2023 | 20 |
| 2024 | 26 |
| 2025 | 85 |
| 2026 | 18 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Credit Bureau Systems, Inc., Paducah, KY Branch
313 complaints against Credit Bureau Systems, Inc., Paducah, KY Branch appear in the CFPB record, including 91 from the trailing year. The 26 states and territories represented put this footprint in multi-regional territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Credit Bureau Systems, Inc., Paducah, KY Branch answers 99.7% of forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. In 20% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 24.9% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Credit Bureau Systems, Inc., Paducah, KY Branch have?
The CFPB has logged 313 complaints against Credit Bureau Systems, Inc., Paducah, KY Branch to date, of which 91 came in over the last 12 months.
Does Credit Bureau Systems, Inc., Paducah, KY Branch respond to complaints on time?
99.7% of the CFPB complaints against Credit Bureau Systems, Inc., Paducah, KY Branch get a response within the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Credit Bureau Systems, Inc., Paducah, KY Branch?
The most complained-about product for Credit Bureau Systems, Inc., Paducah, KY Branch is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Credit Bureau Systems, Inc., Paducah, KY Branch?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Credit Bureau Systems, Inc., Paducah, KY Branch; the full issue list with counts is above.
How do I file a complaint against Credit Bureau Systems, Inc., Paducah, KY Branch?
You can file a complaint against Credit Bureau Systems, Inc., Paducah, KY Branch directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Credit Bureau Systems, Inc., Paducah, KY Branch?
The CFPB has recorded complaints against Credit Bureau Systems, Inc., Paducah, KY Branch from 26 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~313)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.