CFPB Consumer Complaint Profile
Deinde Online Services, LLC
What 218 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 218
- Total complaints
- Above average
- 98
- Last 12 months
- 95.9%
- Timely response
- Below median
- 30
- States affected
The verdict
218 CFPB complaints put Deinde Online Services, LLC at #871 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 95.9%, the 33rd percentile for the 100+ complaint peer group.
- #871
- of 3,843 companies by volume
- 95.9%
- on time (33rd pctile)
- Debt collection
- most-complained product
- 30
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Deinde Online Services, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.9% Around the middle higher than 33% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 47 in 2024 to 89 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 4 |
| 2020 | 12 |
| 2021 | 5 |
| 2022 | 9 |
| 2023 | 27 |
| 2024 | 47 |
| 2025 | 89 |
| 2026year in progress | 25 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Deinde Online Services, LLC
The CFPB Consumer Complaint Database has logged 218 complaints against Deinde Online Services, LLC overall, with 98 of those filed in the trailing 12 months. Reports have come from consumers in 30 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Charged fees or interest you didn't expect" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Deinde Online Services, LLC's timely response rate stands at 95.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Among resolved complaints, 1.4% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Deinde Online Services, LLC have?
218 complaints have been filed against Deinde Online Services, LLC with the CFPB overall - 98 of them in the past year.
Does Deinde Online Services, LLC respond to complaints on time?
CFPB complaints against Deinde Online Services, LLC draw a 95.9% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Deinde Online Services, LLC?
The most complained-about product for Deinde Online Services, LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Deinde Online Services, LLC?
Consumers most often cite "Charged fees or interest you didn't expect" when complaining about Deinde Online Services, LLC; the full issue list with counts is above.
How do I file a complaint against Deinde Online Services, LLC?
You can file a complaint against Deinde Online Services, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Deinde Online Services, LLC?
The CFPB has recorded complaints against Deinde Online Services, LLC from 30 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.