CFPB Consumer Complaint Profile
Direct Cash LLC
14 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 14
- Total complaints
- Below average
- 4
- Last 12 months
- 78.6%
- Timely response
- Bottom decile
- 2
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Direct Cash LLC has accumulated 14 complaints, placing it #3314 by volume. On-time replies land at 78.6%, the 9th percentile for the 100+ complaint peer group.
- #3314
- of 3,843 companies by volume
- 78.6%
- on time (9th pctile)
- Debt collection
- most-complained product
- 2
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Direct Cash LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
78.6% Among the lowest higher than 9% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 2 |
| 2022 | 3 |
| 2023 | 3 |
| 2024 | 1 |
| 2025 | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Direct Cash LLC
14 complaints against Direct Cash LLC appear in the CFPB record, including 4 from the trailing year. The 2 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Took or threatened to take negative or legal action," a reasonable starting point for understanding recurring friction.
Direct Cash LLC's timely response rate stands at 78.6%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 7.1% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Direct Cash LLC have?
The CFPB has logged 14 complaints against Direct Cash LLC to date, of which 4 came in over the last 12 months.
Does Direct Cash LLC respond to complaints on time?
Direct Cash LLC's CFPB timely-response rate is 78.6%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Direct Cash LLC?
The most complained-about product for Direct Cash LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Direct Cash LLC?
The most common issue reported by consumers about Direct Cash LLC is "Took or threatened to take negative or legal action." All complaint issues are listed above with their counts.
How do I file a complaint against Direct Cash LLC?
You can file a complaint against Direct Cash LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Direct Cash LLC?
The CFPB has recorded complaints against Direct Cash LLC from 2 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.