CFPB Consumer Complaint Profile
Falls Collection Service Inc.
Behind the 47 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 47
- Total complaints
- Mid-range
- 0
- Last 12 months
- 91.5%
- Timely response
- Bottom quartile
- 6
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Falls Collection Service Inc. has accumulated 47 complaints, placing it #1895 by volume. On-time replies land at 91.5%, the 20th percentile for the 100+ complaint peer group.
- #1895
- of 3,843 companies by volume
- 91.5%
- on time (20th pctile)
- Debt collection
- most-complained product
- 6
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Falls Collection Service Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
91.5% Among the lowest higher than 20% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 3 |
| 2016 | 11 |
| 2017 | 13 |
| 2018 | 4 |
| 2019 | 3 |
| 2020 | 4 |
| 2021 | 1 |
| 2022 | 3 |
| 2023 | 1 |
| 2024 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Falls Collection Service Inc.
The CFPB Consumer Complaint Database has logged 47 complaints against Falls Collection Service Inc. overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 6 states and territories, making this a geographically concentrated complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Falls Collection Service Inc. posts a 91.5% reply rate on forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. The company's response carried a 20% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 2.1%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Falls Collection Service Inc. have?
The CFPB has logged 47 complaints against Falls Collection Service Inc. to date, of which 0 came in over the last 12 months.
Does Falls Collection Service Inc. respond to complaints on time?
Falls Collection Service Inc.'s CFPB timely-response rate is 91.5%.
What product generates the most complaints for Falls Collection Service Inc.?
Among all products tied to Falls Collection Service Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Falls Collection Service Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Falls Collection Service Inc. - see all issues and counts above.
How do I file a complaint against Falls Collection Service Inc.?
You can file a complaint against Falls Collection Service Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Falls Collection Service Inc.?
Consumers in 6 states and territories have filed complaints about Falls Collection Service Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Falls Collection Service Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (20% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.