CFPB Consumer Complaint Profile

FEDChex Recovery, LLC

Consumers have filed 200 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.

Data updated 2026-05-15

200
Total complaints
82
Last 12 months
87.5%
Timely response
39
States affected

The verdict

200 CFPB complaints put FEDChex Recovery, LLC at #933 out of 3,848 financial companies ranked by complaint volume. It answers 87.5% of complaints on time - below the 93% median for companies with 100+ complaints.

#933
of 3,848 companies by volume
87.5%
answered on time
Debt collection
most-complained product
39
states with complaints
FEDChex Recovery, LLC timely response rate 87.5%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - I do not know 82
Debt collection - Other debt 80
Credit reporting or other personal consumer reports - Credit reporting 11
Debt collection - Medical debt 10
Debt collection - Auto debt 7
Debt collection - Credit card debt 6
Debt collection - Rental debt 3
Debt collection - Payday loan debt 1

Top Issues

1.Attempts to collect debt not owed 84
2.Written notification about debt 30
3.False statements or representation 23
4.Took or threatened to take negative or legal action 22
5.Communication tactics 22
6.Electronic communications 7
7.Improper use of your report 7
8.Incorrect information on your report 3
9.Threatened to contact someone or share information improperly 1
10.Problem with a company's investigation into an existing problem 1

Complaints by Year

Year Complaints
2017 2
2018 6
2019 6
2020 11
2021 17
2022 15
2023 24
2024 23
2025 73
2026 23

Complaints by State (Top 15)

California 35
Florida 22
Texas 21
Georgia 15
Illinois 13
New York 10
Michigan 7
Arizona 6
New Jersey 6
Pennsylvania 6
Maryland 5
Indiana 5
Nevada 4
Virginia 4
Nebraska 3

Company Responses

Closed with explanation 185
In progress 15

What the CFPB Complaint Record Shows for FEDChex Recovery, LLC

The CFPB Consumer Complaint Database has logged 200 complaints against FEDChex Recovery, LLC overall, with 82 of those filed in the trailing 12 months. Reports have come from consumers in 39 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.

Within the Bureau's 15-day response window, FEDChex Recovery, LLC answers 87.5% of forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Of complaints that were resolved, 0% closed with some form of monetary or non-monetary relief to the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does FEDChex Recovery, LLC have?

200 complaints have been filed against FEDChex Recovery, LLC with the CFPB overall - 82 of them in the past year.

Does FEDChex Recovery, LLC respond to complaints on time?

FEDChex Recovery, LLC has a 87.5% timely response rate to CFPB complaints.

What product generates the most complaints for FEDChex Recovery, LLC?

"Debt collection" draws more CFPB complaints against FEDChex Recovery, LLC than any other product - see the full breakdown above.

What is the most common complaint issue with FEDChex Recovery, LLC?

Consumers most often cite "Attempts to collect debt not owed" when complaining about FEDChex Recovery, LLC; the full issue list with counts is above.

How do I file a complaint against FEDChex Recovery, LLC?

You can file a complaint against FEDChex Recovery, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about FEDChex Recovery, LLC?

The CFPB has recorded complaints against FEDChex Recovery, LLC from 39 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.