CFPB Consumer Complaint Profile
FEDChex Recovery, LLC
Consumers have filed 200 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 200
- Total complaints
- Above average
- 82
- Last 12 months
- 87.5%
- Timely response
- Bottom quartile
- 39
- States affected
The verdict
200 CFPB complaints put FEDChex Recovery, LLC at #931 out of 3,843 financial companies ranked by complaint volume. It posts a 87.5% on-time response rate, the 14th percentile among companies with 100+ complaints.
- #931
- of 3,843 companies by volume
- 87.5%
- on time (14th pctile)
- Debt collection
- most-complained product
- 39
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
FEDChex Recovery, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
87.5% Among the lowest higher than 14% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 23 in 2024 to 73 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 2 |
| 2018 | 6 |
| 2019 | 6 |
| 2020 | 11 |
| 2021 | 17 |
| 2022 | 15 |
| 2023 | 24 |
| 2024 | 23 |
| 2025 | 73 |
| 2026year in progress | 23 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for FEDChex Recovery, LLC
The CFPB Consumer Complaint Database has logged 200 complaints against FEDChex Recovery, LLC overall, with 82 of those filed in the trailing 12 months. Reports have come from consumers in 39 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, FEDChex Recovery, LLC posts a 87.5% reply rate on forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does FEDChex Recovery, LLC have?
200 complaints have been filed against FEDChex Recovery, LLC with the CFPB overall - 82 of them in the past year.
Does FEDChex Recovery, LLC respond to complaints on time?
FEDChex Recovery, LLC has a 87.5% timely response rate to CFPB complaints.
What product generates the most complaints for FEDChex Recovery, LLC?
"Debt collection" draws more CFPB complaints against FEDChex Recovery, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with FEDChex Recovery, LLC?
Consumers most often cite "Attempts to collect debt not owed" when complaining about FEDChex Recovery, LLC; the full issue list with counts is above.
How do I file a complaint against FEDChex Recovery, LLC?
You can file a complaint against FEDChex Recovery, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about FEDChex Recovery, LLC?
The CFPB has recorded complaints against FEDChex Recovery, LLC from 39 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.