CFPB Consumer Complaint Profile
FlexShopper, Inc
Behind the 166 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 166
- Total complaints
- Mid-range
- 44
- Last 12 months
- 95.8%
- Timely response
- Below median
- 38
- States affected
The verdict
166 CFPB complaints put FlexShopper, Inc at #1036 out of 3,843 financial companies ranked by complaint volume. It posts a 95.8% on-time response rate, the 33rd percentile among companies with 100+ complaints.
- #1036
- of 3,843 companies by volume
- 95.8%
- on time (33rd pctile)
- Debt collection
- most-complained product
- 38
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
FlexShopper, Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.8% Around the middle higher than 33% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 29 in 2024 to 49 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 14 |
| 2021 | 23 |
| 2022 | 24 |
| 2023 | 22 |
| 2024 | 29 |
| 2025 | 49 |
| 2026year in progress | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for FlexShopper, Inc
FlexShopper, Inc carries 166 complaints in the CFPB's database, 44 of them filed within the past 12 months. Consumers spanning 38 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
FlexShopper, Inc's timely response rate stands at 95.8%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 10.8% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does FlexShopper, Inc have?
The CFPB has logged 166 complaints against FlexShopper, Inc to date, of which 44 came in over the last 12 months.
Does FlexShopper, Inc respond to complaints on time?
FlexShopper, Inc has a 95.8% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for FlexShopper, Inc?
The most complained-about product for FlexShopper, Inc is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with FlexShopper, Inc?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against FlexShopper, Inc - see all issues and counts above.
How do I file a complaint against FlexShopper, Inc?
You can file a complaint against FlexShopper, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about FlexShopper, Inc?
The CFPB has recorded complaints against FlexShopper, Inc from 38 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.