CFPB Consumer Complaint Profile
GB Collects, LLC
Behind the 80 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 80
- Total complaints
- Mid-range
- 15
- Last 12 months
- 86.3%
- Timely response
- Bottom quartile
- 20
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, GB Collects, LLC has accumulated 80 complaints, placing it #1470 by volume. It posts a 86.3% on-time response rate, the 13th percentile among companies with 100+ complaints.
- #1470
- of 3,843 companies by volume
- 86.3%
- on time (13th pctile)
- Debt collection
- most-complained product
- 20
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
GB Collects, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
86.3% Among the lowest higher than 13% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 6 in 2024 to 18 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 6 |
| 2019 | 10 |
| 2020 | 4 |
| 2021 | 8 |
| 2022 | 7 |
| 2023 | 18 |
| 2024 | 6 |
| 2025 | 18 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for GB Collects, LLC
GB Collects, LLC carries 80 complaints in the CFPB's database, 15 of them filed within the past 12 months. Consumers spanning 20 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
GB Collects, LLC's timely response rate stands at 86.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Among resolved complaints, the consumer-relief closure rate is 2.5%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does GB Collects, LLC have?
80 complaints have been filed against GB Collects, LLC with the CFPB overall - 15 of them in the past year.
Does GB Collects, LLC respond to complaints on time?
GB Collects, LLC has a 86.3% timely response rate to CFPB complaints.
What product generates the most complaints for GB Collects, LLC?
The most complained-about product for GB Collects, LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with GB Collects, LLC?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against GB Collects, LLC - see all issues and counts above.
How do I file a complaint against GB Collects, LLC?
You can file a complaint against GB Collects, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about GB Collects, LLC?
GB Collects, LLC has drawn CFPB complaints from 20 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.