CFPB Consumer Complaint Profile
Genesys National Recovery, Inc.
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 41
- Total complaints
- Mid-range
- 9
- Last 12 months
- 17.1%
- Timely response
- Bottom decile
- 6
- States affected
The verdict
By CFPB complaint volume, Genesys National Recovery, Inc. is #2018 out of 3,843 financial companies. For answering complaints on time it stands at the 1st percentile in the 100+ complaint peer group.
- Debt collection
- most-complained product
- PR
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Genesys National Recovery, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
17.1% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 5 |
| 2019 | 2 |
| 2020 | 4 |
| 2021 | 5 |
| 2022 | 8 |
| 2023 | 6 |
| 2024 | 2 |
| 2025 | 8 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Genesys National Recovery, Inc.
In the CFPB record, Genesys National Recovery, Inc. has a geographically concentrated complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Took or threatened to take negative or legal action," a reasonable starting point for understanding recurring friction.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Genesys National Recovery, Inc. have?
41 complaints have been filed against Genesys National Recovery, Inc. with the CFPB overall - 9 of them in the past year.
Does Genesys National Recovery, Inc. respond to complaints on time?
Genesys National Recovery, Inc.'s CFPB timely-response rate is 17.1%. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Genesys National Recovery, Inc.?
Among all products tied to Genesys National Recovery, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Genesys National Recovery, Inc.?
"Took or threatened to take negative or legal action" is the single most frequently cited issue in complaints against Genesys National Recovery, Inc. - see all issues and counts above.
How do I file a complaint against Genesys National Recovery, Inc.?
You can file a complaint against Genesys National Recovery, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Genesys National Recovery, Inc.?
The CFPB has recorded complaints against Genesys National Recovery, Inc. from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.