CFPB Consumer Complaint Profile

Glasser and Glasser, PLC

Behind the 304 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.

Data updated 2026-05-15

304
Total complaints
78
Last 12 months
100%
Timely response
11
States affected

The verdict

Glasser and Glasser, PLC ranks #693 of 3,848 financial companies by CFPB complaint volume, with 304 complaints on record. It answers 100% of complaints on time - above the 93% median for companies with 100+ complaints.

#693
of 3,848 companies by volume
100%
answered on time
Debt collection
most-complained product
11
states with complaints
Glasser and Glasser, PLC timely response rate 100.0%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - Credit card debt 174
Debt collection - Credit card 34
Debt collection - I do not know 24
Debt collection - Other debt 13
Debt collection - Auto debt 10
Debt collection - Medical debt 10
Debt collection - Other (i.e. phone, health club, etc.) 5
Debt collection - Mortgage debt 4
Credit card - General-purpose credit card or charge card 4
Credit card 3

Top Issues

1.Took or threatened to take negative or legal action 67
2.Attempts to collect debt not owed 62
3.Written notification about debt 59
4.False statements or representation 33
5.Communication tactics 24
6.Taking/threatening an illegal action 11
7.Cont'd attempts collect debt not owed 9
8.Disclosure verification of debt 7
9.Threatened to contact someone or share information improperly 6
10.Incorrect information on your report 4

Complaints by Year

Year Complaints
2013 4
2014 14
2015 13
2016 15
2017 20
2018 13
2019 11
2020 11
2021 16
2022 29
2023 39
2024 25
2025 83
2026 11

Complaints by State (Top 15)

Virginia 196
Maryland 45
North Carolina 42
District of Columbia 7
California 4
Colorado 2
New York 1
Florida 1
Oklahoma 1
Georgia 1
Pennsylvania 1

Company Responses

Closed with explanation 294
Closed with non-monetary relief 7
Closed with monetary relief 2
Closed 1

What the CFPB Complaint Record Shows for Glasser and Glasser, PLC

The CFPB Consumer Complaint Database has logged 304 complaints against Glasser and Glasser, PLC overall, with 78 of those filed in the trailing 12 months. Reports have come from consumers in 11 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Took or threatened to take negative or legal action," a reasonable starting point for understanding recurring friction.

100% of CFPB-forwarded complaints against Glasser and Glasser, PLC get a reply inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response was formally disputed in 15.4% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 3% closed with some form of monetary or non-monetary relief to the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Glasser and Glasser, PLC have?

The CFPB has logged 304 complaints against Glasser and Glasser, PLC to date, of which 78 came in over the last 12 months.

Does Glasser and Glasser, PLC respond to complaints on time?

Glasser and Glasser, PLC has a 100% timely response rate to CFPB complaints. This is considered excellent.

What product generates the most complaints for Glasser and Glasser, PLC?

"Debt collection" draws more CFPB complaints against Glasser and Glasser, PLC than any other product - see the full breakdown above.

What is the most common complaint issue with Glasser and Glasser, PLC?

"Took or threatened to take negative or legal action" is the single most frequently cited issue in complaints against Glasser and Glasser, PLC - see all issues and counts above.

How do I file a complaint against Glasser and Glasser, PLC?

You can file a complaint against Glasser and Glasser, PLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Glasser and Glasser, PLC?

The CFPB has recorded complaints against Glasser and Glasser, PLC from 11 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.

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Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.