CFPB Consumer Complaint Profile

Media Collections, Inc

Consumers have filed 304 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.

Data updated 2026-05-15

304
Total complaints
66
Last 12 months
98%
Timely response
43
States affected

The verdict

Media Collections, Inc ranks #693 of 3,848 financial companies by CFPB complaint volume, with 304 complaints on record. It answers 98% of complaints on time - above the 93% median for companies with 100+ complaints.

#693
of 3,848 companies by volume
98%
answered on time
Debt collection
most-complained product
43
states with complaints
Media Collections, Inc timely response rate 98.0%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - Other debt 87
Debt collection - I do not know 79
Debt collection - Other (i.e. phone, health club, etc.) 65
Debt collection - Telecommunications debt 28
Credit reporting or other personal consumer reports - Credit reporting 13
Debt collection - Credit card debt 8
Debt collection - Auto debt 5
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 4
Debt collection - Rental debt 4
Debt collection - Auto 3

Top Issues

1.Attempts to collect debt not owed 112
2.Cont'd attempts collect debt not owed 52
3.False statements or representation 41
4.Communication tactics 26
5.Written notification about debt 25
6.Disclosure verification of debt 12
7.Took or threatened to take negative or legal action 12
8.Incorrect information on your report 11
9.Improper use of your report 4
10.Problem with a company's investigation into an existing problem 2

Complaints by Year

Year Complaints
2013 14
2014 14
2015 21
2016 29
2017 24
2018 20
2019 15
2020 6
2021 16
2022 14
2023 22
2024 33
2025 58
2026 18

Complaints by State (Top 15)

Texas 34
Pennsylvania 31
Florida 27
California 26
Illinois 17
New York 17
Maryland 15
Virginia 13
New Jersey 11
Michigan 11
Massachusetts 9
Washington 8
District of Columbia 6
North Carolina 6
Tennessee 5

Company Responses

Closed with non-monetary relief 295
Closed with explanation 5
Closed with monetary relief 4

What the CFPB Complaint Record Shows for Media Collections, Inc

Media Collections, Inc carries 304 complaints in the CFPB's database, 66 of them filed within the past 12 months. Consumers spanning 43 states and territories have weighed in, giving this a nationwide footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.

98% of CFPB-forwarded complaints against Media Collections, Inc get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. In 5.7% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Of complaints that were resolved, 98.4% closed with some form of monetary or non-monetary relief to the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Media Collections, Inc have?

Media Collections, Inc has 304 total consumer complaints filed with the CFPB, with 66 filed in the last 12 months.

Does Media Collections, Inc respond to complaints on time?

98% of the CFPB complaints against Media Collections, Inc get a response within the expected window. That puts it among the more responsive companies in the CFPB dataset.

What product generates the most complaints for Media Collections, Inc?

The most complained-about product for Media Collections, Inc is "Debt collection." You can view the full product breakdown on this page.

What is the most common complaint issue with Media Collections, Inc?

The most common issue reported by consumers about Media Collections, Inc is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.

How do I file a complaint against Media Collections, Inc?

You can file a complaint against Media Collections, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Media Collections, Inc?

Media Collections, Inc has drawn CFPB complaints from 43 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.

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Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.