CFPB Consumer Complaint Profile
Healthcare Finance Direct LLC.
What 325 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 325
- Total complaints
- Above average
- 138
- Last 12 months
- 92.3%
- Timely response
- Bottom quartile
- 45
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Healthcare Finance Direct LLC. sits at #659, with 325 complaints logged. On-time replies land at 92.3%, the 22nd percentile for the 100+ complaint peer group.
- #659
- of 3,843 companies by volume
- 92.3%
- on time (22nd pctile)
- Debt collection
- most-complained product
- 45
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Healthcare Finance Direct LLC. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
92.3% Among the lowest higher than 22% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 6 |
| 2023 | 12 |
| 2024 | 145 |
| 2025 | 144 |
| 2026year in progress | 18 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Healthcare Finance Direct LLC.
325 complaints against Healthcare Finance Direct LLC. appear in the CFPB record, including 138 from the trailing year. The 45 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Healthcare Finance Direct LLC. draw a 92.3% reply rate inside the Bureau's 15-day window. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Among resolved complaints, 2.2% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Healthcare Finance Direct LLC. have?
Healthcare Finance Direct LLC. has 325 total consumer complaints filed with the CFPB, with 138 filed in the last 12 months.
Does Healthcare Finance Direct LLC. respond to complaints on time?
Healthcare Finance Direct LLC. has a 92.3% timely response rate to CFPB complaints.
What product generates the most complaints for Healthcare Finance Direct LLC.?
The most complained-about product for Healthcare Finance Direct LLC. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Healthcare Finance Direct LLC.?
The most common issue reported by consumers about Healthcare Finance Direct LLC. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Healthcare Finance Direct LLC.?
You can file a complaint against Healthcare Finance Direct LLC. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Healthcare Finance Direct LLC.?
The CFPB has recorded complaints against Healthcare Finance Direct LLC. from 45 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.