CFPB Consumer Complaint Profile
Healthcare Finance Direct LLC.
What the consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 325
- Total complaints
- Above average
- 138
- Last 12 months
- 92.3%
- Timely response
- Bottom quartile
- 45
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Healthcare Finance Direct LLC. sits at #659. For answering complaints on time it stands at the 22nd percentile in the 100+ complaint peer group.
- Debt collection
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Healthcare Finance Direct LLC. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
92.3% Among the lowest higher than 22% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 6 |
| 2023 | 12 |
| 2024 | 145 |
| 2025 | 144 |
| 2026year in progress | 18 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Healthcare Finance Direct LLC.
In the CFPB record, Healthcare Finance Direct LLC. has a nationwide complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate sits below the 95% industry benchmark, a gap that tends to correlate with higher consumer dispute rates downstream. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Healthcare Finance Direct LLC. have?
Healthcare Finance Direct LLC. has 325 total consumer complaints filed with the CFPB, with 138 filed in the last 12 months.
Does Healthcare Finance Direct LLC. respond to complaints on time?
Healthcare Finance Direct LLC. has a 92.3% timely response rate to CFPB complaints.
What product generates the most complaints for Healthcare Finance Direct LLC.?
The most complained-about product for Healthcare Finance Direct LLC. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Healthcare Finance Direct LLC.?
The most common issue reported by consumers about Healthcare Finance Direct LLC. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Healthcare Finance Direct LLC.?
You can file a complaint against Healthcare Finance Direct LLC. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Healthcare Finance Direct LLC.?
The CFPB has recorded complaints against Healthcare Finance Direct LLC. from 45 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.