CFPB Consumer Complaint Profile
HF Holdings
Behind the CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 80
- Total complaints
- Mid-range
- 36
- Last 12 months
- 93.8%
- Timely response
- Below median
- 26
- States affected
The verdict
By CFPB complaint volume, HF Holdings is #1470 out of 3,843 financial companies. Its on-time response record is at the 26th percentile among companies with 100+ complaints.
- Debt collection
- most-complained product
- FL
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
HF Holdings vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
93.8% Around the middle higher than 26% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 20 in 2024 to 32 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2023 | 18 |
| 2024 | 20 |
| 2025 | 32 |
| 2026year in progress | 10 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for HF Holdings
The CFPB Consumer Complaint Database shows a multi-regional complaint footprint for HF Holdings, with consumers across the country filing against it. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does HF Holdings have?
HF Holdings has 80 total consumer complaints filed with the CFPB, with 36 filed in the last 12 months.
Does HF Holdings respond to complaints on time?
HF Holdings has a 93.8% timely response rate to CFPB complaints.
What product generates the most complaints for HF Holdings?
Among all products tied to HF Holdings, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with HF Holdings?
Consumers most often cite "Attempts to collect debt not owed" when complaining about HF Holdings; the full issue list with counts is above.
How do I file a complaint against HF Holdings?
You can file a complaint against HF Holdings directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about HF Holdings?
Consumers in 26 states and territories have filed complaints about HF Holdings with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.