CFPB Consumer Complaint Profile
JMS Associates, Inc.
What 24 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 24
- Total complaints
- Mid-range
- 1
- Last 12 months
- 83.3%
- Timely response
- Bottom quartile
- 7
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, JMS Associates, Inc. has accumulated 24 complaints, placing it #2628 by volume. On-time replies land at 83.3%, the 11th percentile for the 100+ complaint peer group.
- #2628
- of 3,843 companies by volume
- 83.3%
- on time (11th pctile)
- Debt collection
- most-complained product
- 7
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
JMS Associates, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
83.3% Among the lowest higher than 11% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 3 |
| 2016 | 2 |
| 2017 | 1 |
| 2018 | 1 |
| 2019 | 2 |
| 2020 | 1 |
| 2021 | 2 |
| 2022 | 4 |
| 2024 | 3 |
| 2025 | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for JMS Associates, Inc.
JMS Associates, Inc. carries 24 complaints in the CFPB's database, 1 of them filed within the past 12 months. Consumers spanning 7 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Communication tactics" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against JMS Associates, Inc. draw a 83.3% reply rate inside the Bureau's 15-day window. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved cases drew a formal consumer-dispute rate of 20% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 4.2%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does JMS Associates, Inc. have?
The CFPB has logged 24 complaints against JMS Associates, Inc. to date, of which 1 came in over the last 12 months.
Does JMS Associates, Inc. respond to complaints on time?
CFPB complaints against JMS Associates, Inc. draw a 83.3% timely-response rate inside the expected window.
What product generates the most complaints for JMS Associates, Inc.?
Among all products tied to JMS Associates, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with JMS Associates, Inc.?
The most common issue reported by consumers about JMS Associates, Inc. is "Communication tactics." All complaint issues are listed above with their counts.
How do I file a complaint against JMS Associates, Inc.?
You can file a complaint against JMS Associates, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about JMS Associates, Inc.?
Consumers in 7 states and territories have filed complaints about JMS Associates, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for JMS Associates, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (20% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does JMS Associates, Inc. have?
The CFPB has logged 24 complaints against JMS Associates, Inc. to date, of which 1 came in over the last 12 months.
Does JMS Associates, Inc. respond to complaints on time?
CFPB complaints against JMS Associates, Inc. draw a 83.3% timely-response rate inside the expected window.
What product generates the most complaints for JMS Associates, Inc.?
Among all products tied to JMS Associates, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with JMS Associates, Inc.?
The most common issue reported by consumers about JMS Associates, Inc. is "Communication tactics." All complaint issues are listed above with their counts.
How do I file a complaint against JMS Associates, Inc.?
You can file a complaint against JMS Associates, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about JMS Associates, Inc.?
Consumers in 7 states and territories have filed complaints about JMS Associates, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.