CFPB Consumer Complaint Profile
Law Office of Brett M. Borland, P.C.
199 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 199
- Total complaints
- Above average
- 67
- Last 12 months
- 100%
- Timely response
- Top decile
- 28
- States affected
The verdict
Law Office of Brett M. Borland, P.C. ranks #937 of 3,843 financial companies by CFPB complaint volume, with 199 complaints on record. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #937
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Debt collection
- most-complained product
- 28
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Law Office of Brett M. Borland, P.C. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 36 in 2024 to 69 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 5 |
| 2021 | 25 |
| 2022 | 17 |
| 2023 | 31 |
| 2024 | 36 |
| 2025 | 69 |
| 2026year in progress | 16 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Law Office of Brett M. Borland, P.C.
Law Office of Brett M. Borland, P.C. carries 199 complaints in the CFPB's database, 67 of them filed within the past 12 months. Consumers spanning 28 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Law Office of Brett M. Borland, P.C.'s timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Law Office of Brett M. Borland, P.C. have?
Law Office of Brett M. Borland, P.C. has 199 total consumer complaints filed with the CFPB, with 67 filed in the last 12 months.
Does Law Office of Brett M. Borland, P.C. respond to complaints on time?
CFPB complaints against Law Office of Brett M. Borland, P.C. draw a 100% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Law Office of Brett M. Borland, P.C.?
"Debt collection" draws more CFPB complaints against Law Office of Brett M. Borland, P.C. than any other product - see the full breakdown above.
What is the most common complaint issue with Law Office of Brett M. Borland, P.C.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Law Office of Brett M. Borland, P.C. - see all issues and counts above.
How do I file a complaint against Law Office of Brett M. Borland, P.C.?
You can file a complaint against Law Office of Brett M. Borland, P.C. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Law Office of Brett M. Borland, P.C.?
Consumers in 28 states and territories have filed complaints about Law Office of Brett M. Borland, P.C. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.