CFPB Consumer Complaint Profile
M.A.R.S., Inc.
254 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 254
- Total complaints
- Above average
- 56
- Last 12 months
- 99.6%
- Timely response
- Top decile
- 29
- States affected
The verdict
M.A.R.S., Inc. ranks #780 of 3,843 financial companies by CFPB complaint volume, with 254 complaints on record. On-time replies land at 99.6%, the 74th percentile for the 100+ complaint peer group.
- #780
- of 3,843 companies by volume
- 99.6%
- on time (74th pctile)
- Debt collection
- most-complained product
- 29
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
M.A.R.S., Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.6% Higher than most higher than 74% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 38 in 2024 to 58 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 9 |
| 2015 | 18 |
| 2016 | 10 |
| 2017 | 14 |
| 2018 | 11 |
| 2019 | 17 |
| 2020 | 12 |
| 2021 | 9 |
| 2022 | 20 |
| 2023 | 17 |
| 2024 | 38 |
| 2025 | 58 |
| 2026year in progress | 16 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for M.A.R.S., Inc.
The CFPB Consumer Complaint Database has logged 254 complaints against M.A.R.S., Inc. overall, with 56 of those filed in the trailing 12 months. Reports have come from consumers in 29 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "False statements or representation" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, M.A.R.S., Inc. posts a 99.6% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response at a 42.2% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0.4% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does M.A.R.S., Inc. have?
M.A.R.S., Inc. has 254 total consumer complaints filed with the CFPB, with 56 filed in the last 12 months.
Does M.A.R.S., Inc. respond to complaints on time?
M.A.R.S., Inc. has a 99.6% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for M.A.R.S., Inc.?
The most complained-about product for M.A.R.S., Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with M.A.R.S., Inc.?
"False statements or representation" is the single most frequently cited issue in complaints against M.A.R.S., Inc. - see all issues and counts above.
How do I file a complaint against M.A.R.S., Inc.?
You can file a complaint against M.A.R.S., Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about M.A.R.S., Inc.?
M.A.R.S., Inc. has drawn CFPB complaints from 29 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for M.A.R.S., Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (42.2% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does M.A.R.S., Inc. have?
M.A.R.S., Inc. has 254 total consumer complaints filed with the CFPB, with 56 filed in the last 12 months.
Does M.A.R.S., Inc. respond to complaints on time?
M.A.R.S., Inc. has a 99.6% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for M.A.R.S., Inc.?
The most complained-about product for M.A.R.S., Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with M.A.R.S., Inc.?
"False statements or representation" is the single most frequently cited issue in complaints against M.A.R.S., Inc. - see all issues and counts above.
How do I file a complaint against M.A.R.S., Inc.?
You can file a complaint against M.A.R.S., Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about M.A.R.S., Inc.?
M.A.R.S., Inc. has drawn CFPB complaints from 29 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.