CFPB Consumer Complaint Profile
Money Services, Inc., d/b/a Texoma Finance
13 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 13
- Total complaints
- Below average
- 6
- Last 12 months
- 76.9%
- Timely response
- Bottom decile
- 3
- States affected
The verdict
Money Services, Inc., d/b/a Texoma Finance ranks #3408 of 3,843 financial companies by CFPB complaint volume, with 13 complaints on record. It posts a 76.9% on-time response rate, the 8th percentile among companies with 100+ complaints.
- #3408
- of 3,843 companies by volume
- 76.9%
- on time (8th pctile)
- Debt collection
- most-complained product
- 3
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Money Services, Inc., d/b/a Texoma Finance vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
76.9% Among the lowest higher than 8% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 1 |
| 2020 | 2 |
| 2023 | 3 |
| 2024 | 1 |
| 2025 | 2 |
| 2026year in progress | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Money Services, Inc., d/b/a Texoma Finance
Money Services, Inc., d/b/a Texoma Finance carries 13 complaints in the CFPB's database, 6 of them filed within the past 12 months. Consumers spanning 3 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Took or threatened to take negative or legal action" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Money Services, Inc., d/b/a Texoma Finance draw a 76.9% reply rate inside the Bureau's 15-day window. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 30.8% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Money Services, Inc., d/b/a Texoma Finance have?
Money Services, Inc., d/b/a Texoma Finance has 13 total consumer complaints filed with the CFPB, with 6 filed in the last 12 months.
Does Money Services, Inc., d/b/a Texoma Finance respond to complaints on time?
Money Services, Inc., d/b/a Texoma Finance has a 76.9% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Money Services, Inc., d/b/a Texoma Finance?
Among all products tied to Money Services, Inc., d/b/a Texoma Finance, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Money Services, Inc., d/b/a Texoma Finance?
"Took or threatened to take negative or legal action" is the single most frequently cited issue in complaints against Money Services, Inc., d/b/a Texoma Finance - see all issues and counts above.
How do I file a complaint against Money Services, Inc., d/b/a Texoma Finance?
You can file a complaint against Money Services, Inc., d/b/a Texoma Finance directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Money Services, Inc., d/b/a Texoma Finance?
The CFPB has recorded complaints against Money Services, Inc., d/b/a Texoma Finance from 3 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Money Services, Inc., d/b/a Texoma Finance have?
Money Services, Inc., d/b/a Texoma Finance has 13 total consumer complaints filed with the CFPB, with 6 filed in the last 12 months.
Does Money Services, Inc., d/b/a Texoma Finance respond to complaints on time?
Money Services, Inc., d/b/a Texoma Finance has a 76.9% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Money Services, Inc., d/b/a Texoma Finance?
Among all products tied to Money Services, Inc., d/b/a Texoma Finance, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Money Services, Inc., d/b/a Texoma Finance?
"Took or threatened to take negative or legal action" is the single most frequently cited issue in complaints against Money Services, Inc., d/b/a Texoma Finance - see all issues and counts above.
How do I file a complaint against Money Services, Inc., d/b/a Texoma Finance?
You can file a complaint against Money Services, Inc., d/b/a Texoma Finance directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Money Services, Inc., d/b/a Texoma Finance?
The CFPB has recorded complaints against Money Services, Inc., d/b/a Texoma Finance from 3 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.