CFPB Consumer Complaint Profile
Nationwide Capital Services, LLC
Consumers have filed 359 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 359
- Total complaints
- Above average
- 264
- Last 12 months
- 81.1%
- Timely response
- Bottom quartile
- 38
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Nationwide Capital Services, LLC sits at #614, with 359 complaints logged. It posts a 81.1% on-time response rate, the 10th percentile among companies with 100+ complaints.
- #614
- of 3,843 companies by volume
- 81.1%
- on time (10th pctile)
- Debt collection
- most-complained product
- 38
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Nationwide Capital Services, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
81.1% Among the lowest higher than 10% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 66 in 2024 to 238 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2023 | 2 |
| 2024 | 66 |
| 2025 | 238 |
| 2026year in progress | 53 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Nationwide Capital Services, LLC
Nationwide Capital Services, LLC carries 359 complaints in the CFPB's database, 264 of them filed within the past 12 months. Consumers spanning 38 states and territories have weighed in, giving this a multi-regional footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Nationwide Capital Services, LLC draw a 81.1% reply rate inside the Bureau's 15-day window. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Nationwide Capital Services, LLC have?
The CFPB has logged 359 complaints against Nationwide Capital Services, LLC to date, of which 264 came in over the last 12 months.
Does Nationwide Capital Services, LLC respond to complaints on time?
Nationwide Capital Services, LLC has a 81.1% timely response rate to CFPB complaints.
What product generates the most complaints for Nationwide Capital Services, LLC?
The most complained-about product for Nationwide Capital Services, LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Nationwide Capital Services, LLC?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Nationwide Capital Services, LLC - see all issues and counts above.
How do I file a complaint against Nationwide Capital Services, LLC?
You can file a complaint against Nationwide Capital Services, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Nationwide Capital Services, LLC?
Nationwide Capital Services, LLC has drawn CFPB complaints from 38 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.