CFPB Consumer Complaint Profile
NPG Associates, Inc.
What 46 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 46
- Total complaints
- Mid-range
- 24
- Last 12 months
- 100%
- Timely response
- Top decile
- 22
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, NPG Associates, Inc. has accumulated 46 complaints, placing it #1915 by volume. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #1915
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Debt collection
- most-complained product
- 22
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
NPG Associates, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 11 in 2024 to 33 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2024 | 11 |
| 2025 | 33 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for NPG Associates, Inc.
NPG Associates, Inc. carries 46 complaints in the CFPB's database, 24 of them filed within the past 12 months. Consumers spanning 22 states and territories have weighed in, giving this a multi-regional footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Communication tactics" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
NPG Associates, Inc.'s timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does NPG Associates, Inc. have?
The CFPB has logged 46 complaints against NPG Associates, Inc. to date, of which 24 came in over the last 12 months.
Does NPG Associates, Inc. respond to complaints on time?
NPG Associates, Inc. has a 100% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for NPG Associates, Inc.?
"Debt collection" draws more CFPB complaints against NPG Associates, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with NPG Associates, Inc.?
The most common issue reported by consumers about NPG Associates, Inc. is "Communication tactics." All complaint issues are listed above with their counts.
How do I file a complaint against NPG Associates, Inc.?
You can file a complaint against NPG Associates, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about NPG Associates, Inc.?
Consumers in 22 states and territories have filed complaints about NPG Associates, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does NPG Associates, Inc. have?
The CFPB has logged 46 complaints against NPG Associates, Inc. to date, of which 24 came in over the last 12 months.
Does NPG Associates, Inc. respond to complaints on time?
NPG Associates, Inc. has a 100% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for NPG Associates, Inc.?
"Debt collection" draws more CFPB complaints against NPG Associates, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with NPG Associates, Inc.?
The most common issue reported by consumers about NPG Associates, Inc. is "Communication tactics." All complaint issues are listed above with their counts.
How do I file a complaint against NPG Associates, Inc.?
You can file a complaint against NPG Associates, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about NPG Associates, Inc.?
Consumers in 22 states and territories have filed complaints about NPG Associates, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.