CFPB Consumer Complaint Profile
Pacific Retrieval LLC
Behind the 52 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 52
- Total complaints
- Mid-range
- 15
- Last 12 months
- 100%
- Timely response
- Top decile
- 3
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Pacific Retrieval LLC has accumulated 52 complaints, placing it #1792 by volume. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #1792
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Debt collection
- most-complained product
- 3
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Pacific Retrieval LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 2 |
| 2020 | 9 |
| 2021 | 9 |
| 2022 | 6 |
| 2023 | 4 |
| 2024 | 7 |
| 2025 | 10 |
| 2026year in progress | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Pacific Retrieval LLC
52 complaints against Pacific Retrieval LLC appear in the CFPB record, including 15 from the trailing year. The 3 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Pacific Retrieval LLC posts a 100% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Pacific Retrieval LLC have?
Pacific Retrieval LLC has 52 total consumer complaints filed with the CFPB, with 15 filed in the last 12 months.
Does Pacific Retrieval LLC respond to complaints on time?
Pacific Retrieval LLC's CFPB timely-response rate is 100%. That is a strong response record by CFPB standards.
What product generates the most complaints for Pacific Retrieval LLC?
The most complained-about product for Pacific Retrieval LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Pacific Retrieval LLC?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Pacific Retrieval LLC - see all issues and counts above.
How do I file a complaint against Pacific Retrieval LLC?
You can file a complaint against Pacific Retrieval LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Pacific Retrieval LLC?
Pacific Retrieval LLC has drawn CFPB complaints from 3 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Pacific Retrieval LLC have?
Pacific Retrieval LLC has 52 total consumer complaints filed with the CFPB, with 15 filed in the last 12 months.
Does Pacific Retrieval LLC respond to complaints on time?
Pacific Retrieval LLC's CFPB timely-response rate is 100%. That is a strong response record by CFPB standards.
What product generates the most complaints for Pacific Retrieval LLC?
The most complained-about product for Pacific Retrieval LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Pacific Retrieval LLC?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Pacific Retrieval LLC - see all issues and counts above.
How do I file a complaint against Pacific Retrieval LLC?
You can file a complaint against Pacific Retrieval LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Pacific Retrieval LLC?
Pacific Retrieval LLC has drawn CFPB complaints from 3 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.