CFPB Consumer Complaint Profile
Prime Recovery LLC
Consumers have filed 59 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 59
- Total complaints
- Mid-range
- 19
- Last 12 months
- 100%
- Timely response
- Top decile
- 24
- States affected
The verdict
59 CFPB complaints put Prime Recovery LLC at #1690 out of 3,843 financial companies ranked by complaint volume. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #1690
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Debt collection
- most-complained product
- 24
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Prime Recovery LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 8 |
| 2020 | 8 |
| 2021 | 9 |
| 2022 | 5 |
| 2023 | 3 |
| 2024 | 6 |
| 2025 | 13 |
| 2026year in progress | 7 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Prime Recovery LLC
The CFPB Consumer Complaint Database has logged 59 complaints against Prime Recovery LLC overall, with 19 of those filed in the trailing 12 months. Reports have come from consumers in 24 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Communication tactics" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Prime Recovery LLC draw a 100% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 1.7% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Prime Recovery LLC have?
The CFPB has logged 59 complaints against Prime Recovery LLC to date, of which 19 came in over the last 12 months.
Does Prime Recovery LLC respond to complaints on time?
Prime Recovery LLC has a 100% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Prime Recovery LLC?
Among all products tied to Prime Recovery LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Prime Recovery LLC?
"Communication tactics" is the single most frequently cited issue in complaints against Prime Recovery LLC - see all issues and counts above.
How do I file a complaint against Prime Recovery LLC?
You can file a complaint against Prime Recovery LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Prime Recovery LLC?
Prime Recovery LLC has drawn CFPB complaints from 24 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Prime Recovery LLC have?
The CFPB has logged 59 complaints against Prime Recovery LLC to date, of which 19 came in over the last 12 months.
Does Prime Recovery LLC respond to complaints on time?
Prime Recovery LLC has a 100% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Prime Recovery LLC?
Among all products tied to Prime Recovery LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Prime Recovery LLC?
"Communication tactics" is the single most frequently cited issue in complaints against Prime Recovery LLC - see all issues and counts above.
How do I file a complaint against Prime Recovery LLC?
You can file a complaint against Prime Recovery LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Prime Recovery LLC?
Prime Recovery LLC has drawn CFPB complaints from 24 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.