CFPB Consumer Complaint Profile
Professional Recovery, Inc.
10 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 10
- Total complaints
- Below average
- 0
- Last 12 months
- 90%
- Timely response
- Bottom quartile
- 2
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Professional Recovery, Inc. sits at #3715, with 10 complaints logged. Its on-time response rate is 90%, the 18th percentile among companies with 100+ complaints.
- #3715
- of 3,843 companies by volume
- 90%
- on time (18th pctile)
- Debt collection
- most-complained product
- 2
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Professional Recovery, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
90% Among the lowest higher than 18% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 1 |
| 2020 | 3 |
| 2021 | 4 |
| 2023 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Professional Recovery, Inc.
10 complaints against Professional Recovery, Inc. appear in the CFPB record, including 0 from the trailing year. The 2 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Professional Recovery, Inc. draw a 90% reply rate inside the Bureau's 15-day window. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Among resolved complaints, the consumer-relief closure rate is 30%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Professional Recovery, Inc. have?
The CFPB has logged 10 complaints against Professional Recovery, Inc. to date, of which 0 came in over the last 12 months.
Does Professional Recovery, Inc. respond to complaints on time?
CFPB complaints against Professional Recovery, Inc. draw a 90% timely-response rate inside the expected window.
What product generates the most complaints for Professional Recovery, Inc.?
Among all products tied to Professional Recovery, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Professional Recovery, Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Professional Recovery, Inc.; the full issue list with counts is above.
How do I file a complaint against Professional Recovery, Inc.?
You can file a complaint against Professional Recovery, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Professional Recovery, Inc.?
Professional Recovery, Inc. has drawn CFPB complaints from 2 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Professional Recovery, Inc. have?
The CFPB has logged 10 complaints against Professional Recovery, Inc. to date, of which 0 came in over the last 12 months.
Does Professional Recovery, Inc. respond to complaints on time?
CFPB complaints against Professional Recovery, Inc. draw a 90% timely-response rate inside the expected window.
What product generates the most complaints for Professional Recovery, Inc.?
Among all products tied to Professional Recovery, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Professional Recovery, Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Professional Recovery, Inc.; the full issue list with counts is above.
How do I file a complaint against Professional Recovery, Inc.?
You can file a complaint against Professional Recovery, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Professional Recovery, Inc.?
Professional Recovery, Inc. has drawn CFPB complaints from 2 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.